General Manager - Worley

Only for registered members Worley, United States

1 day ago

Full time $110,000 - $220,000 (USD) per year *

* This salary range is an estimation made by beBee

Job Title: General Manager · Company: Highway West Vacations · Location: Conkling Marina & Resort, Worley, ID · Status: Full-Time, Exempt · Benefits: · We offer a competitive compensation package based on experience and qualifications, along with fully company-paid employee heal ...

Job description

Job Title: General Manager

Company: Highway West Vacations

Location: Conkling Marina & Resort, Worley, ID

Status: Full-Time, Exempt

Benefits:

We offer a competitive compensation package based on experience and qualifications, along with fully company-paid employee health insurance, vacation and sick leave, paid holidays, and life insurance for full-time employees Every employee gets access to exclusive discounts just for being part of the team

Job Description:

The General Manager (GM) serves as the chief leader and operational driver of their property, overseeing all departments and ensuring the property's overall success. The GM sets department goals, tracks performance, and proactively implements improvements in service, efficiency, and financial management.

Key Responsibilities:

Operational Leadership

Lead all aspects of property operations across departments
Maintain a schedule that includes Manager on Duty (MOD) coverage, including nights, weekends, and holidays
Conduct weekly meetings, property walks, and coaching sessions with department managers
Monitor daily operations and support department heads as needed
Respond to guest complaints and provide prompt resolutions
Ensure adherence to Highway West Vacations policies and safety guidelines
Financial Oversight
Serve as the financial steward for the property
Responsible for financial planning, budgeting, and performance monitoring
Implement cost control measures and ensure financial goals are achieved
Process semi-monthly payroll and monitor compliance with labor laws and company policies

Team Leadership & HR

Recruit, onboard, and train new team members according to company standards
Assess employee skills and adjust training approaches as needed
Support department managers with coaching, counseling, and performance reviews
Address employee relations issues in coordination with Human Resources
Foster a positive, customer-focused workplace culture
Resolve interpersonal conflicts among team members

Customer & Community Engagement

Monitor guest satisfaction scores and implement improvement strategies
Promote the property through site tours and community engagement
Maintain a professional and positive public image for the company

Qualifications:

Education & Experience

Associate's degree required; Bachelor's degree in hospitality/Hotel/Tourism Management preferred
4–5 years of leadership experience in hospitality, hotel, or restaurant management

Skills & Competencies

Strong leadership, mentoring, and training abilities
Excellent communication, organizational, and problem-solving skills
Professional demeanor with a focus on guest service
Proficient in Microsoft Word, Excel, and PowerPoint
Ability to write detailed reports and analyze data
Flexible schedule availability (including evenings, weekends, and holidays)
Capable of working on feet for extended periods and lifting up to 20 pounds.

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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