Customer Service Representative - Montgomery, PA
14 hours ago
Job summary
We strive to create a fun and engaging work environment. We do fun things like Monthly pop up events/competitions (various in nature) like… Popsicle Parades Pizza Parties The list goes on… Holiday Luncheons Annual Customer Service Week Celebration in October Inbound Calls – no sales calls or cold calling Pre-Sales Assistance Assist with things like Answer questions about products from our catalogs and help screens Enter orders - sample swatches quotes new orders Post-Sales Assistance Assist with things like Status updates/order tracking Troubleshooting using available guides Enter orders – parts repair remakes Issue credits Good communication skills (written oral listening approachable) Ability to build relationships with customers Good analytical skills Basic computer skills Multitasking skills Reliability Paid comprehensive training provided Product Systems Account All CS agents have an ongoing success coach to aide in understanding performance and career path opportunities for continued growth/advancement Work conditions are normal for an office environment
Job description
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