Account Manager - Seattle, United States - Securitas Inc.

Description

Account Manager - Full Time

Location: Seattle, WA

Rate: $35.00/HR

Securitas plays an essential role for our clients and in society. The Account Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

As an Account Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you.

Manages the security services and related operations provided to an assigned global account including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

1. Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.

2. Meets regularly with client representatives for status updates; addresses any actual or potential problems; provides support during client start-up; supports security planning, assessments and surveys; reviews and updates post orders.

3. Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.

4. Assists in development and administration of budget in relation to assigned account.

5. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.

6. Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.

7. Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally inspects all posts as part the evaluation of security staff.

8. Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.

9. Performs tasks and duties of a similar nature and scope as required for assigned account.

Education/Experience: Associate's degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

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What We Offer:

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
• Sick Days - 1 hour accrued every 30 hours worked
• Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours
• Paid Family Leave- up to 12 weeks a year in accordance with State law
• Weekly Pay
• Employee Referral Program
• Virtual Medical Appointments With Telemedicine
• Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More
• Free Uniforms & Paid Training
• Pet Daycare Discounts
• Employee Assistance Program & So Much More

Position Requirements:

• 18 years of age or older
• High School Diploma or GED Required
• Standard computer / technology skills needed
• Must be able to provide exceptional customer service to our clients and their guests
• Must be responsible, accountable, objective, and have a strong work ethic
• Conflict resolution and de-escalation skills a plus
• Customer service background preferred
• Must be able to interact with a wide range of individuals in a professional manner
• If required for assigned accounts, must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts
• Knowledge of security operations and procedures
• Knowledge of supervisory practices and procedures
• Skill in staff supervision, including assigning work and providing training and discipline
• Ability to provide positive direction and motivate performance
• Understanding of a variety of security and safety devices and controls
• Ability to track and maintain schedule assignments
• Ability to maintain professional composure when dealing with unusual circumstances
• Knowledge of business operations management and human resources administration
• Use of personal computer and spreadsheet software
• Ability to synthesize business/financial data and develop recommendations
• Planning, organizing and leadership skills
• Oral and written communications skills
• Strong customer service and service delivery orientation
• Ability to interact effectively at various social levels and across diverse cultures
• Ability to be an effective leader and member of project teams
• Ability to take initiative and achieve results
• Ability to carry out multiple assignments concurrently
• Ability to adapt to changes in the external environment and organization

All candidates must be able to pass a drug test and background check

See a different world.

EOE/M/F/Vet/Disabilities

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.