Call Center Representative - San Antonio, United States - Peyton Resource Group

Description

• Receives inbound calls from members solicited by customers to provide identity and verification documents.
• Call volumes will vary, average call volume 35-45 per day.
• Work is typically performed in a call center environment.
• Much of the work is typically conducted over the phone while sitting at a computer workstation.
• De-escalation –candidates should be able to showcase the ability to de-escalate a call and effectively navigate a challenging conversation.
• Ability to quickly learn and navigate multiple (3-5) different systems per call.

• Basic understanding of banking environment.
• Basic AML/CIP knowledge.
• Knowledge of Windows operating environment.
• Written and oral expression - the ability to communicate information in a way that is easily understood.
• Service orientation - actively looking for ways to help others.