- Associate Degree or HS/GED + 3 yrs. in Windows Computing Environment
- Baseline Certification (required): IAT Level II or higher
- Computing Environment Certification in at least 1 area (required). Must be obtained within six months of hire Training (required): Must complete an ITIL Course (ITIL v4 recommended)
- Active Secret clearance required
-
Training Support Specialist
3 weeks ago
Advanced Technology Leaders Inc Fort Lee, United StatesJob Description · Job DescriptionJob Title: Training Support Specialist (ADFSD) · Essential Job Functions: · Support the Field Services and Sling Load training sites by maintaining a Training Support Specialist to Site ratio of 3:2 for two (2) sites. · Support daily operation, m ...
-
Training Support Specialist
3 weeks ago
Advanced Technology Leaders Inc Fort Lee, United StatesJob Description · Job DescriptionJob Title: Training and Equipment Site Support - Logistics Training Department (LTD) · Essential Job Functions & Requirements: · Support the daily operations, maintenance, and accountability of all equipment, facilities and supplies used in supp ...
-
Training Support Specialist
3 days ago
Advanced Technology Leaders Inc Fort Lee, United StatesJob Description · Job DescriptionJob Title: Training Support Specialist – Joint Culinary Center of Excellence (JCCoE) · Essential Job Functions: · Support daily operations, maintenance and accountability of all equipment, facilities and supplies used in support of, and associate ...
-
Training Support Specialist
3 weeks ago
Advanced Technology Leaders Inc Fort Lee, United StatesJob Description · Job DescriptionJob Title: Training Support Specialist - Petroleum Training Facility · Essential Job Functions & Requirements: · Support daily operations, participate in seasonal site maintenance, equipment maintenance and accountability of all assigned equipme ...
-
Computer User Support Specialist
3 weeks ago
The One 23 Group Fort Lee, United StatesJob Description · Job DescriptionDescription:At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabi ...
-
journeyman computer user support specialist
18 hours ago
The One 23 Group Fort Lee, United StatesJob Description · Job DescriptionDescription:At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabi ...
-
senior computer user support specialist
18 hours ago
The One 23 Group Fort Lee, United StatesJob Description · Job DescriptionDescription:At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabi ...
-
Oracle Application Support Specialist
6 days ago
Ark Solutions Petersburg, United StatesArk Solutions Inc is looking for Oracle Application Support Specialist (Ellucian Banner) · Position: Oracle Application Support Specialist (Ellucian Banner) · Location: Petersburg, VA · Duration: 6 Months and possibility of extension · Description: · ABOUT THE ROLE: · 35% Prov ...
-
IT Support Specialist
2 weeks ago
Apex Systems Richmond, United States ContractJob#: · Job Description: · Technology Phone Support · -Must Have: Windows, M365, SharePoint, A/D, ticketing background, ITSM (incident problem) · -This person must have a "service desk personality" but have the ability to be professionally stern when needed · -Currently Cherw ...
-
Customer Support Specialist
2 weeks ago
Teleperformance USA Chester, VA, United StatesCategory : Customer Service/Support · About TP · Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. · With ...
-
IT Support Specialist
5 days ago
Cynet Systems Richmond, United StatesJob Description: The client is seeking a contract IT Support Specialist I to work on technology projects, phones, laptops, light networking, and some audiovisual at the Governor's Office and to support the rest of the transition and support the administration. · This position pr ...
-
Support Specialist
1 week ago
Crescens Richmond, United StatesJob Title: Support Specialist · Location: Richmond VA · Duration: 11+months · Type: Contract · Note :Local Richmond, VA candidates ONLY · Candidates will work ONSITE in the Governor's Office daily 8:30am - 5pm, NO exceptions · Candidates MUST dress professionally daily · Candi ...
-
IT Support Specialist
3 weeks ago
The Michelle Martin Group Richmond, United StatesJob Description · Job DescriptionSalary: Up to $27/hr · We are seeking an IT Support Specialist to join our client's team in support of a VITA contract in Richmond, VA. Local candidates, only please. · **MUST work ON-SITE daily 8:30am - 5pm, NO exceptions** · **MUST dress profess ...
-
HRIS Support Specialist
1 week ago
Commonwealth of Virginia Richmond, United StatesJob Duties · The position you are applying for is an Hourly/Wage position. Hourly (wage) employees may not work more than an average of 29 hours a week and cannot exceed 1500 hours the wage employment year (5/1 - 4/30). This position does not include health insurance, retirement ...
-
Program Support Specialist
1 week ago
Commonwealth of Virginia Richmond, United StatesTitle: Program Support Specialist · State Role Title: Prog Admin Specialist I · Hiring Range: The anticipated starting salary range is $55,000 to $60,000. · Pay Band: 4 · Agency: Dept of Criminal Justice Svcs · Location: Dept of Criminal Justice Serv. · Recruitment Type: General ...
-
Grant Support Specialist
1 week ago
Commonwealth of Virginia Richmond, United StatesTitle: Grant Support Specialist · State Role Title: Admin and Office Spec III · Hiring Range: The anticipated starting salary range is $45,000 to $51,000. · Pay Band: 3 · Agency: Dept of Criminal Justice Svcs · Location: Dept of Criminal Justice Serv. · Recruitment Type: General ...
-
Community Support Specialist
2 weeks ago
Concordance Richmond, United States Full timeAs one of the fastest growing behavioral health organizations in the nation, Concordance supports individuals leaving prison on their healing journey, giving participants an opportunity to lead joyful, abundant, and purposeful lives. Our holistic, integrated, evidence-based re-e ...
-
IT Office Support Specialist
2 days ago
TEAM Risk Management Strategies Chesterfield, United StatesJob Description · Job DescriptionRole Summary: · The IT Office Support Specialist role at TEAM Management Services is not just a job; it's a chance to be at the heart of a growing, dynamic organization that values its people as much as its operational success. If you are looking ...
-
Desktop Support Specialist
2 weeks ago
Quantum World Technologies Inc. Richmond, United StatesJob Details: · Service Desk Support · Microsoft InTune experience (Ideally certified) · Excellent communication and ability to work comfortably with executives. · Experienced with MS Windows (level 1 knowledge of MS products) · Experienced with Lenovo Hardware · Networking exper ...
-
Business Support Specialist
4 days ago
SOUTHEASTERN COMP CONSULTANTS INC Disputanta, United StatesJob Details · Job Location · King George, VA · Position Type · Full Time · Job Category · General Business · Overview · SCCI is seeking a Business Support Specialist to provide business services and support to an IT services team. In this position you will develop, track a ...
Computer User Support Specialist - Fort Lee, United States - The One 23 Group
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Job DescriptionDescription:At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.
Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.
The Enterprise Service Desk is the nucleus of DeCA's IT infrastructure support operations. Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite. This shall be full-service support for all Government-owned desktop equipment and desktop software in DeCA's environment to include mobile device, multi-media, and collaboration service support.
Provide Automated Data Processing Equipment (ADPE) support coverage.
During operating hours, provide on-site desktop support to more than 2,000 users, including senior leaders, civilians, military personnel, and contractors. May assist with store-level personnel equipment as needed. Install authorized Operating System (OS) to all IT computing devices at DeCA HQ. May be required to install OS for commissary stores as needed. Deploy computer equipment to DeCA employees once user has a valid DeCA account and CAC/PIV to logon to the DeCA domain. Recover unused IT equipment from vacant desks and transport it to the IT warehouse for re-issuance or disposition upon request. Work all tickets, incidents, work orders, calls, electronic correspondence, and requests IAW the Acceptable Quality Level (AQL) for each performance standard. This includes prioritizing these work items based on priority level and submission date. Coordinate warranty activities with vendors for IT computer equipment and peripherals needing maintenance and/or replacement. Prepare issue/turn-in/transfer/destruction documentation for users who are assigned IT equipment for accountability purposes. Transport unserviceable/end-of-life computing devices and other peripherals for turn-in between DeCA HQ and authorized disposition locations.
Requirements:Knowledge/Experience must include:
· Customer Service/Support
· Windows/MacOS/Linux/Unix/Chrome/Android
· Networked Printers/Multi-Function Devices
· Mobile Device Support
· Active Directory
· DHCP
· DNS
· Microsoft Office Suite incl. SharePoint
· Imaging
· Data Back Up
· Disposition of Equipment (Turn-In/Destruction/DLA Disposition Services)
· Asset Management (Hardware/Software Inventory)
· Warranty Support
· Touch Labor | Break/Fix
· Remote Troubleshooting
· Hardware/Software Troubleshooting
· Ticketing System Experience (e.g. BMC Remedy/ServiceNow/SolarWinds/Ivanti)
· Excellent Oral/Written Communication