Technical Supporter - Sparks, NV, United States - Sierra Nevada Corporation Careers

Sierra Nevada Corporation Careers Sparks, NV, United States

2 weeks ago

Full time

Description

The right individual for this exceptional position will be responsible for the support of our executive leadership team.

This hand-on technical position will manage executive technical requirements, diagnose technical incidents, help design innovative solutions, and be a key stakeholder on IT projects.

Technical responsibilities include (but not limited to) support and administration for AV technologies, computing hardware and systems, packaged software, peripheral equipment, proprietary software, and network connectivity to ensure the efficient and successful operations of IT automation in accordance with SNC corporate business, security, and IT standards, practices, policies, and procedures.

As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

Provide high quality, service focused support, in person, by phone or email with both technical and non-technical clients
Responsible for the installation, configuration and support of computer, AV, and any other IT related equipment
Schedule flexibility to work a range of shifts, including weekends and night shifts and support on-call support requests.

Responsible for executive level technical support
Key technical contributor in the development, deployment, monitoring, maintenance, upgrade of IT systems, including AV, Meeting Services, PCs, operating systems, software, hardware and peripherals
Work with stakeholders & IT management to define business and systems requirements for innovative technology implementations
Maintain/Support/Deploy IT hardware and software for executive staff
Support strategic and executive offsite events
Evaluate new technologies and the application within the SNC environment
Technical support of advanced automation and IOT devices
Support and prepare technology needed for international travel
Associate's Degree in a Computer Science field with 10 or more years of relevant experience
~Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
Ability to manage small to medium IT projects
In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
Comprehensive troubleshooting skills of industry standard hardware and software products/services including: Windows OS, Microsoft 365 Suite, Teams, BitLocker encryptions, wireless, Citrix, Dell products, AV systems, Apple product lines and mobile device support
Security Clearance is required

Information Technology certifications (Microsoft, A+, Help Desk Institute, Dell, etc.) SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more .

Security Clearance. Security Clearance for employment. S. citizens may not be eligible to obtain a security clearance.

The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants.

At Sierra Nevada Corporation (SNC), our mission is to dream, innovate, inspire and empower the next generation to transform humanity through technology and imagination.

SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination.

Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law.

Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.

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