Banking Center Manager - Centerville - Mutual Bancorp

    Mutual Bancorp
    Mutual Bancorp Centerville

    15 hours ago

    $70,000 - $120,000 (USD) per year *
    Description
    Salary Grade: 18
    SUMMARY:
    The Banking Center Manager leads one or more Banking Centers with a focus on providing leadership, delivering exceptional customer service, business development, and community relations. Responsibilities include exercising sound judgment; guiding Banking Center team in delivering outstanding customer service; coaching, directing and developing staff; establishing and achieving growth goals; ensuring operational efficiencies; lending; operations; administration of the facility, equipment and budget.
    ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
    Leadership and Staff Supervision
    • Actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services.
    • Clearly communicates productivity and performance standards to all branch personnel.
    • Ensures effective communication to staff and implementation of all policies and procedures.
    • Plays a positive role in the development and growth of staff.
    • Responsible for managing employee performance including ongoing performance feedback and preparation of appropriate documentation.
    • Interviews and selects candidates for employment.
    • Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations.
    • Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
    Customer Service
    • Engages in leading and inspiring the Banking Center team in delivering exceptional customer service and financial guidance to customers.
    • Develops staff in role of trusted financial advisor.
    • Follows the Cape Cod 5 customer service standards to ensure the Banking Center team provides outstanding service to all new, existing and potential customers
    • Resolves complex internal and external issues in a timely manner.
    Business Development and Community Relations
    • Establishes and meets business development goals for the Banking Center in line with the organization's corporate goals.
    • Focuses on developing commercial and retail prospects and building on existing customer relationships.
    • Actively participates in centers of influence such as chambers of commerce and business and industry associations. Regularly attends organizations' meetings and develops/builds a referral and potential customer network.
    • Participates in civic and community organizations that benefit the local communities.
    Banking Center Operations
    • Ensures that the physical control and daily accounting of cash, checks, and other items of value is properly administered.
    • Ensures satisfactory audit results through compliance with established policies and procedures.
    • Identifies areas for improved workflow efficiencies.
    • Maintains proper Banking Center security.
    • Responsible for the day to day appearance and maintenance of the Banking Center.
    • Participates in establishing and managing the Banking Center budget.
    • Completes specialized training courses and certifications as assigned and within allotted timeframes.
    EDUCATION, CERTIFICATIONS:
    • Bachelor's degree preferred, or combination of secondary education and four years of progressive retail banking experience
    • National Mortgage Licensing System (NMLS) registration
    • Notary Public
    • Medallion Signature Guarantee
    KNOWLEDGE, SKILLS & ABILITIES:
    • Four or more years management experience and proven leadership capabilities required, including minimum of two years retail banking management
    • Thorough knowledge of Bank products and services
    • Consumer and small business lending origination experience required
    • Excellent business development, customer service, and problem solving skills
    • Effective training, coaching and mentoring skills
    • Commitment to continuing education
    • Ability to analyze and interpret general business periodicals, professional journals, and technical procedures
    • Ability to resolve complex problems
    • Computer literate, ability to quickly learn, promote and train to new programs and channels (mobile, digital, online)
    • Ability to work a flexible schedule, including early mornings, evenings, and Saturdays at the Banking Center and community events
    • Must have cyber security awareness to protect the digital environment, the Bank, and customers
    COMPETENCIES:
    • Management Courage/Command Skills
    • Leadership/Coaching/Development
    • Business Acumen
    • Culture/Guest/Customer Service Ambassador
    • Sound Judgement
    • Delegation
    • Technology Enthusiast/Early Adopter
    • Problem Solving
    • Excellent Verbal and Written Communication Skills
    • Critical Thinking Skills
    • Financial Comprehension
    • Learning Agility
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
    This employer is required to notify all applicants of their rights pursuant to federal employment laws.
    * This salary range is an estimation made by beBee
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