- Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
- Registers arriving guest, assigning spaces, issuing paperwork, ensuring adequate site check out and coordinating guest services.
- Updates guest accounts to accurately reflect services and any other charges and ensure guest billing is accurate including validating methods of payment.
- Maintains the neat appearance of the registration area at all times.
- Responds in a timely manner to all guest requests, special needs and information regarding the property or outlets.
- Resolves or refers to management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
- Coordinate maintenance needs as required during shift and assure that all areas are stocked.
- Handle closing and opening duties as assigned.
- Other duties as assigned.
- High school graduate or GED preferred.
- Previous hospitality or outdoor recreation related experience desirable.
- Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to perform basic math functions.
- Ability to multi-task and perform job functions with frequent interruptions.
- Experience with Microsoft Office products preferred.
- Experience with property management or gaming facility software a plus.
- Excellent communication skills with the ability to resolve guest issues with tact.
- Must be able to work unsupervised as well as in a busy team setting.
- Must present a professional, clean image following departmental grooming standards.
- Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies.
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RV Park Desk Agent - North Bend, United States - CEDCO: The Mill Casino Hotel & RV Park
Description
Let's Be Friends
At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast
BASIC FUNCTION (the primary purpose of this position):
This position is responsible for providing exemplary guest service for the RV Park. Handles all guest's needs related to the RV Park including registration, check out, cashiering & guest concerns in a friendly, professional manner to encourage repeat business.
PRINCIPAL ACTIVITIES & RESPONSIBILITIES:
POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience):
PHYSICAL DEMANDS/WORK ENVIRONMENT (the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions):
Ability to work weekends, holidays and evening hours as business demands. While performing duties of this position, employee is required to stand for extended periods, and frequently walk, sometimes operate golf cart around the park, and use hands to handle or feel objects, tools, or controls. Ability to manage stress appropriately, make decisions under pressure, and respond to anger, fear, and hostility of guests appropriately.
This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.
The Mill Casino
• Hotel & RV Park is owned by the Coquille Indian Tribe. Team members at The Mill are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.
Job Posted by ApplicantPro
