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    • Customer Service Representative - Nashua - Forestown

    Forestown
    Forestown Nashua

    3 weeks ago

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    Description

    Job Summary

    We are seeking a Customer Service Representative to join our team. In this role, you will be responsible for responding to customer inquiries via phone, providing timely responses to customer needs, resolving customer issues, and enhancing customer satisfaction.

    Responsibilities:

    • Customer Service: Respond to customer inquiries via phone, provide timely responses to customer needs, resolve customer issues, and enhance customer satisfaction.
    • Communication Coordination: Maintain timely communication with the headquarters in China to ensure smooth information flow.
    • Customer Guidance: Guide customers toward a positive perception of the company, alleviating any negative perceptions.
    • Issue Summarization: Summarize and analyze the primary after-sales and customer issues, and promptly escalate unresolved issues to the Research and Development team and Field Application Engineers (FAE).

    Requirements:

    • Experience: Experience in robotic phone customer service is preferred.
    • Communication Skills: Excellent communication skills with the ability to listen and understand customer needs.
    • Team Collaboration: Ability to collaborate with a multinational team and possess cross-cultural communication skills.
    • Problem Solving: Capable of quickly resolving problems and maintaining professionalism under pressure.
    • Customer Focus: A customer-centric approach, actively maintaining and enhancing customer relationships.

    Estimated Salary: $60,000 - $80,000 per year

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