Field Service Engineer - Remote - New York
10 hours ago
Job Summary
At Alcon we re passionate about enhancing sight and helping people see brilliantly With more than associates we innovate fearlessly champion progress and act swiftly to impact global eye health We foster an inclusive culture recognizing your contributions and offering opportunities to grow your career like never before Together we make a difference in the lives of our patients and customers Are you ready to join us This role is part of s Engineering function a team focused on improving quality processes products packaging and materials across our business to help deliver brilliant outcomes As a Surgical Field Service Engineer supporting equipment at customer sites demo equipment function effectively you will be trusted to work on providing technical advice to customers including commissioning installing testing of products/equipment in a field-based role based in New York Territory Buffalo/Rochester A typical day will include Handle complex technical tasks troubleshoot diagnose repair surgical equipment within an assigned service territory develop ongoing relationships with customers secure future business document maintain clients service logs prepare reports for product failure analysis serviceability issues escalate issues relevant engineering teams manage daily schedule timely communications with customers dispatch managers regional cross-functional teams adhere Good Practice GxP regulations strictly following Standard Operating Procedures SOPs maintaining accurate complete documentation rigorous quality control compliance regulatory requirements complete required training meet individual job requirements contributing overall compliance organization Key Requirements/Minimum Qualifications Associate degree equivalent years directly related experience ability fluently read write understand communicate English 2 years Relevant Experience Preferred Qualifications Resolve problems think analytically communicate professionally high pressure time-sensitive customer environments experience working advance medical devices medical devices lasers accustomed working hospital operating room surgery center protocols working knowledge ServiceMax CRM tools ability lift pounds tools replacement parts etc travel Requirements Up out territory overnights as needed Territory New York Buffalo/Rochester Area How Thrive Alcon Imagine career never before focused growth development opportunities Join mission provide outstanding innovative products solutions improve sight lives grow career Total Rewards programs designed incentives business goals encourage right values behaviors deliver long-term value compensation combination fixed pay variable pay short-term long-term incentives eligible population benefits program security life events retirement savings good health well-being supports associates families times illness learn more Corporate Social Responsibility including Total Rewards click here Pay Range $68 Hourly Pay Frequency Hourly Equal Opportunity Employer E-Verify takes pride maintaining diverse environment policies not discriminate recruitment hiring training promotion employment practices reasons race color religion gender national origin age sexual orientation gender identity marital veteran status disability legally protected status committed working reasonable accommodation individuals disabilities send email contact informationJob description
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