Dispatcher - Roanoke, VA
2 days ago
Job description
Overview
**Be the Heart of the Operation – Join
Nex
tech
as a Dispatcher**
Are you ready to be part of a team that keeps the wheels turning and the service flowing? At
**Nex
tech
, we're not just building a company — we're building a movement. For more than 30 years, we've led the way in HVAC/R services across the country, driven by our values of
Quality, Integrity, and Value
. With
2,000+ team members
and growing, we're proud to be
America's largest HVAC/R service provider**
— and we're just getting started.
Behind every great technician is a rock-solid support system — and that's where
you
come in. As a
Dispatcher
, you'll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart.
If you're organized, proactive, and thrive in a fast-paced environment — this is your opportunity to shine.
What You'll Be Doing
As a Dispatcher at Nextech, you'll be the linchpin of field service operations. You'll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way.
Your Responsibilities Will Include
- Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
- Communicating service updates, customer needs, and schedule changes to technicians and management
- Tracking service history, updates, and customer communications in the database
- Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
- Verifying technician check-ins/outs and confirming IVR compliance
- Ensuring technicians have the correct parts and POs to complete jobs successfully
- Providing world-class support to internal teams and customers — always with professionalism and urgency
- Collaborating with Regional Service Managers to clear and schedule new calls
- Managing data entry, purchasing, and internal support for your assigned region
This is a role that requires precision, adaptability, and a strong commitment to excellence.
What Makes Nextech Different?:
We believe when you take care of your people, they take care of everything else. Here's what sets us apart:
Professional Growth:Â
Paid training, certification support, and education reimbursement
Outstanding Benefits
- Multiple health plans, including a FREE employee-only option
- Dental and vision coverage starting after just 30 days
- FREE life insurance equal to your annual salary
- 401(k) with 50% company match on the first 6%
- Optional supplemental coverage for life, disability, accidents, and critical illness
Generous Time Off
- Seven paid holidays plus Paid Time Off
- Exclusive discounts on travel, auto, dining, and more
Min Compensation
USD $22.00/Hr. Max Compensation:
USD $27.00/Hr. What We're Looking For:
We're searching for a strong communicator and multi-tasking pro who thrives under pressure and never lets details slip through the cracks.
- Previous dispatch experience (service industry preferred)
- High-level computer skills, especially in Excel
- Excellent organizational and time-management skills
- Strong sense of urgency and ability to prioritize tasks effectively
- Top-notch communication skills — written and verbal
- Team-first attitude with a solution-focused mindset
- Ability to thrive in a fast-paced, deadline-driven environment
- Detail-oriented with a sharp focus on accuracy and follow-through
Physical Requirements
This role is office-based and requires the ability to:
- Continuously able to work in office environment
- Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
- Continuously able to sit at a computer for up to 8 hours
- Able to alternate between sitting and standing, as needed throughout the day
- Continuously requires vision, hearing, twisting, and talking
- Occasionally able to lift up to 15 lbs
- Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
- Rarely requires climbing
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