General Manager - Hampden

Job summary

The General Store Manager (GM) is responsible for the management of the ongoing day-to-day operations of the store, while adhering to Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring a high level of customer services and store appearance.

Responsibilities

• Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team.

• Responsible for guest and associate satisfaction, exceeding brand standards and managing the store's profitability.

• Select, develop, and effectively lead a highly engaged team.

• Cultivate a positive shopping experience for all guests. Respond to guest complaints or inquiries. Solicit guest feedback, input, and information from various sources. Review information and create a plan to consistently meet the expectations of all guests.

• Responsible for staffing the store appropriately to cover the guest and business demands of a 24/7 business. Proactively identify hiring needs across the store.

• Allocate resources, delegate work, and effectively manage time through efficient scheduling and usage of labor hours.

• Conduct all aspects of management training. Overseeing and monitor the training of all associates to ensure proficiency of skills and job safety is taught.

• Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment.

• Value store associates through celebration and recognition.

• Support the development of associates and store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities).

• Provide overall direction and support for the team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.

• Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices, and programs.

• Adhere to work designs and implement improvement actions across the store. Manage all safety programs and ensure proper execution and compliance.

• Report and document all guest and associate incidents in the appropriate time frame. Ensure compliance with all federal and local laws and to all company policies and procedures.

• Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change. Ensure programs are executed according to design, integrated, and sustained.

• Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan.

• Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability.

• Monitors shift cash handling and inventory. Assists in investigations into shortages/overages of $100 per month or less as well as inventory variations of 0.5% of sales or less.

• Manage financial plans for the store by reviewing and interpreting financial reports and taking appropriate action as required to achieve goals. Ensure execution of all plans.

• Analyze income statements and utilize reports to ensure store's profitability. Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store. Manage cash management procedures including bank deposits and change orders.

• Competition fuel surveys.

• Build relationships with community partners to connect the store with its community.

• Other duties as assigned.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and/or holidays.

• Leadership experience in a fast-paced retail, food service or fuel environment preferred.

• Experience selecting, training, and managing staff.

• Experience with labor allocation, sales building, scheduling, and managing expenses.

• Experience coaching and developing team members through proper leadership skills.

• Ability to reach, bend, twist, stoop, kneel, crouch, climb latter/stairs and lift up to 25 lbs. during a shift.

• Must have reliable transportation and valid driver's license.

• Applicants must be at least 18 years old.

• 1-2 years supervisory experience.

Education

• High School Diploma or Equivalent.

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at

• Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job description