Senior Product Manager - Santa Ana, CA, United States - First American

Description

Who We Are

Join a team that puts its People First Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit What We Do We are looking for a Senior Product Manager for our Platform Engineering organization. At First American, we believe that Platform Engineering is the key to unlocking our engineers' full potential. Our Platform allows us to build and manage software in a seamless, integrated way, from development and delivery all the way through to operations and maintenance. We strive to make sure that our engineers can easily access the tools, services, and infrastructure they need, in a secure, reliable, and performant way. We want to make life as easy as possible for our engineers, so they can focus their time and energy on creating effortless experiences for real estate transactions. By minimizing the amount of time they spend on repetitive tasks and undifferentiated heavy lifting, we can ensure that our engineers are able to unlock their full potential. Responsibilities

• Deeply understand our internal customers' usage of our internal infrastructure and environments through interviews, data collection, and observation.
• Create near term and long term roadmaps and backlogs for our internal infrastructure and environment offerings, supporting Platform Engineering's vision, our customers' needs, and First American's cost control demands.
• Understand and manage key technology products under Platform Engineering stewardship to devise short term and long term roadmaps and backlogs to provide efficient operations and high performing service delivery to SPD customers.
• Create and participate in onboarding of new systems under management, including discovery, SLA/SLO development, and owning prioritization decisions across the systems under management.
• Participate in Platform Engineering intake and prioritization processes.
• Partner with Customer Success and the broader Product Management organization to support our customers' and SPD's initiatives and goals.
• Contribute to and participate in SPD's Product Management transformation journey.
• Define how we will measure the success and effectiveness of Platform Engineering's products and drive the execution and continuous evaluation of those metrics.

Qualifications

• 5+ years of experience as a Technical Product Manager or Technical Program Manager.
• Proven track record of managing and evolving roadmaps and backlogs for a highly technical product portfolio with engineers as the primary customer.
• A healthy blend of deep technical knowledge with customer-focused mindset and empathy.
• Demonstrated passion for developer platforms, developer experience, tools, workflows, and/or infrastructure.
• Strategic thinker that can connect customer use cases to technology solutions and think holistically about end-to-end experience.
• Comfortable applying a combination of qualitative and quantitative methods to define success.
• Leverages product intuition and judgment to solve problems and make decisions without perfect information.
• Insatiable curiosity to learn new domains, keep up with industry innovation, and constantly ask 'why'.
• Excellent written and verbal communication skills; timely communication with clear expectations.

Pay Range: $108,240 - $169,125 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don't simply accept individuality – we embrace it, we support it, and we thrive on it Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. #J-18808-Ljbffr