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- Understand and follow the processes of the Rampart Quality System, especially with complaint filing and CAPA creation and review
- Control company costs by implementing cost effective service solutions as well as developing and introducing tactical initiatives to address known issues and losses
- Maintain proper credentials to access hospitals, ASC's, and OBL's to assist with installations, trials, and meetings.
- Know and understand the company product to the extent that this position can lead installations and repairs, and can educate partners on the same
- Occasionally travel to customer institutions for service, service training, or other purposes
- Assist with assembly and testing of product development initiatives
- Experience with Automatica (open service ticket system)
- Ability to trouble issues with customers (problems with the product) and problem solve a solution whether that be calling in a part from manufacturing or sending someone to fix one of the products
- Mechanical assembly and troubleshooting experience preferred
- Strong analytical and problem solving skills
- Able to work with customers, distribution partners, vendors, and Rampart team to facilitate technical support either through warranty service, service agreement, or direct billed service.
Technical Service Specialist - Birmingham, United States - Insight Global
