- 10+ years in client success.
- Experience leading a Client Success team with a SaaS high-growth company going from approximately $30m to $100m.
- Experience in a low MRR client base, with pooled and dedicated CSM models.
- Experience owning Onboarding or related functions.
- Excellent leadership and coaching skills.
- Reliable internet and phone connection.
- Ability to manage time effectively, work independently and be self-motivated.
- Lead vision and strategy for pre-sale, onboarding, management and support client touch points.
- Work with other senior leadership team members to drive specific initiatives forward and maintain a client-centric organization.
- Work with marketing and product to ensure we are building high trust relationships with all of our clients, and client feedback systems are delivering insights to the company.
- Monitor KPIs for each CS team, identifying and resolving issues/opportunities.
- Ensure processes are 80% strong across the department.
- Collaborate with Head of Partnerships and Rev Ops leads to ensure Growth pods are operating well and have the resources they need.
- Leading and coaching: Build the team capabilities and capacity.
- Leading 3 teams of Onboarding, Client Success Management, and Support.
- Building and scaling additional core functions of Professional Services and Community.
- 60% penetration rate among owned clients
- 70% win rate
- Less than 9% user and logo churn
- 90%+ CSAT (Support)
- 80%+ of clients are healthy
- 120% NRR
- Experience scaling a department from ~30 to 100+ team members.
- Experience leading teams in HubSpot, Gainsight, or Intercom.
- Data-oriented leader
- Ninetys focus on helping organizations focus, align, and thrive isn't just for our clients. We also believe deeply in helping our employees flourish. At 90, we focus on attracting, developing, and retaining our kind of great people. How?
- We believe in Work From Anywhere, giving our employees the freedom and flexibility to work from wherever they need to live their best life.
- As-needed vacation. Dont worry about punching the clock or losing days.
- Health and Dental insurance with employer contribution toward premiums
- Employer Paid Life insurance and Long Term Disability Coverage
- HSA, FSA, and DCFSA accounts available.
- Productivity/Wellness allowance.
- Generous Paid Parental Leave
- Professional development allowance.
- Technology allowance.
- Company gatherings with travel allowance.
- Why we love doing what we do: Small to midsize businesses are the foundation of almost every healthy community. They provide not just employment but opportunities for people to learn, grow and become leaders who take responsibility for the well-being of the community.
- Our values:
-
Client Success Specialist
1 week ago
Summit Group LLC Atlanta, United StatesThe Client Success Specialist is responsible for supporting the Client Success team activities, specifically generating ideas for revenue growth, creating presentations, sourcing and merchandising products. Ideally, the CSS helps the Client Success team grow their business and pr ...
-
Client Success Manager
3 weeks ago
Par Excellence Atlanta, United StatesGovt. Team - Client Success Manager · General Position Description · This position is responsible for the management of clients' post implementation. This includes product training and optimization. The goal is to facilitate client success and to increase usage of the PAR Bins s ...
-
Client Success Associate
3 weeks ago
Corient Private Wealth LLC Atlanta, United StatesJoin a team that values your ambition and empowers your growth · At Corient, we help high- and ultra-high-net-worth individuals, families and high achievers of all types enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the p ...
-
Director, Client Success
1 week ago
Visa, Inc. Atlanta, United StatesClient Services (CS) provides industry-leading operational support to Visas clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, Client Success, Director, Proc ...
-
Client Success Consultant
2 weeks ago
BELAY - Corporate Atlanta, United States**MUST RESIDE IN THE ATLANTA, GA AREA** · Work at home opportunity IF living in Greater ATL areaClient Success Consultant (CSC) - Full-timeBELAY is a growing and vibrant, Atlanta, GA based company that offers virtual staffing solutions in areas of Virtual Assistants, Virtual Boo ...
-
Client Success Specialist
1 week ago
Summit Group LLC Atlanta, United StatesJob Description · Job DescriptionThe Client Success Specialist is responsible for supporting the Client Success team activities, specifically generating ideas for revenue growth, creating presentations, sourcing and merchandising products. Ideally, the CSS helps the Client Succes ...
-
Client Success Coordinator
1 week ago
Haverhill Management, LLC Atlanta, United StatesJob Description · Job DescriptionHaverhill Management represents a nationwide Estate Planning law firm that is searching for Client Success Coordinators. The Client Success Coordinator is responsible for planning and coordinating legal seminars and client-attorney meetings. This ...
-
Head of Client Success
3 weeks ago
Ninety Atlanta, United StatesAt Ninety, we're relentlessly focused on building great companies. · Ninety is an innovative, cloud-based business operating system (BOS) that helps organizations focus, align, and thrive. · Our best-practices based platform not only simplifies the hard work associated with bui ...
-
Client Success Manager
3 weeks ago
Money Fit by DRS Atlanta, United StatesAnchor is seeking an experienced Client Success Manager · Salary: $75,000-$80,000 · About Anchor · Anchor is an independent division of Hornblower Group, · Anchor · is a cloud-based operating system that manages integration of third-party partners. More than a ticketing system, ...
-
Client Success Consultant
3 weeks ago
BELAY - Corporate Atlanta, United States**MUST RESIDE IN THE ATLANTA, GA AREA** Work at home opportunity IF living in Greater ATL area · Client Success Consultant (CSC) - Full-time · BELAY is a growing and vibrant, Atlanta, GA based company that offers virtual staffing solutions in areas of Virtual Assistants, Virtua ...
-
Client Success Coordinator
1 week ago
TrustWorks Law Atlanta, United StatesJob Description · Job DescriptionTrustworks is a nationwide Estate Planning law firm is searching for Client Success Coordinators. The Client Success Coordinator is responsible for planning and coordinating legal seminars and client-attorney meetings. This is a perfect position f ...
-
Manager, Client Success
3 weeks ago
Sharecare Atlanta, United StatesJob Description: · Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, provide ...
-
Client Success Consultant
3 weeks ago
BELAY - Corporate Atlanta, United States**MUST RESIDE IN THE ATLANTA, GA AREA** Work at home opportunity IF living in Greater ATL area · Client Success Consultant (CSC) - Full-time · BELAY is a growing and vibrant, Atlanta, GA based company that offers virtual staffing solutions in areas of Virtual Assistants, Virtua ...
-
Head of Client Success
3 weeks ago
Ninety Atlanta, United StatesAt Ninety, we're relentlessly focused on building great companies. · Ninety is an innovative, cloud-based business operating system (BOS) that helps organizations focus, align, and thrive. · Our best-practices based platform not only simplifies the hard work associated with build ...
-
Client Success Associate
3 weeks ago
Corient Private Wealth LLC. Atlanta, United StatesJoin a team that values your ambition and empowers your growth · At Corient, we help high- and ultra-high-net-worth individuals, families and high achievers of all types enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the pe ...
-
Client Success Associate
1 week ago
INFUSE Atlanta, United StatesJob Description · Job DescriptionOUR HIRING PROCESS: · We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can eval ...
-
Client Success Consultant
2 weeks ago
BELAY - Corporate Atlanta, United StatesJob Description · Job Description**MUST RESIDE IN THE ATLANTA, GA AREA** Work at home opportunity IF living in Greater ATL area · Client Success Consultant (CSC) - Full-time · BELAY is a growing and vibrant, Atlanta, GA based company that offers virtual staffing solutions in are ...
-
Client Success Consultant
1 week ago
BELAY - Corporate Atlanta, United StatesJob Description · Job Description**MUST RESIDE IN THE ATLANTA, GA AREA** · (Work from home opportunity but candidate must reside in the Atlanta, GA area) · Client Success Consultant (CSC) - Accounting Services Clients - Full-time · BELAY is a growing and vibrant, Atlanta, GA-ba ...
-
Client Success Associate
2 weeks ago
Corient Private Wealth LLC Atlanta, United StatesJoin a team that values your ambition and empowers your growth · At Corient, we help high- and ultra-high-net-worth individuals, families and high achievers of all types enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the p ...
-
Client Success Consultant
1 week ago
BELAY - Corporate Atlanta, United StatesJob Description · Job Description**MUST RESIDE IN THE ATLANTA, GA AREA** · (Work from home opportunity but candidate must reside in the Atlanta, GA area) · Client Success Consultant (CSC) - Accounting Services Clients - Full-time · BELAY is a growing and vibrant, Atlanta, GA-ba ...
Head of Client Success - Atlanta, United States - Ninety
Description
At Ninety, were relentlessly focused on building great companies.
Ninety is an innovative, cloud-based business operating system (BOS) that helps organizations focus, align, and thrive.
Our best-practices based platform not only simplifies the hard work associated with building great organizations but organizes, stores, and makes easily accessible all the associated information.
As Ninety continues to experience exceptional growth, we are looking to bring on a Head of Client Successwho will be responsible for ensuring satisfaction through all stages of the client journey, and who will report to the Chief Revenue Officer. The Head of Client Success owns the Onboarding, Client Management, and Support functions, with the responsibility of building our Professional Services and Community functions as well.
To be successful in this role, you must have:
Your Key Responsibilities:
What Success Looks Like:
Preferred Qualifications:
About Us as an Employer:
GGet Smart Stuff Done
TTeamwork
RResilient
I Inquisitive
BBest
EExtra Mile
The Seat we have open
Once we are confident we have someone who is a great core-value fit and well suited for the seat they are in, we provide a high degree of autonomy so they can master their seat leveraging their Unique Abilities and then take on more and more responsibility.
If the above sounds appealing to you, we invite you to apply and see if you are well suited to help us help companies achieve real, healthy, and sustainable growth
#J-18808-Ljbffr