- Place and receive calls from customers, educate them about available services, help them select, schedule and activate their new home services.
- Consult and sell multiple products and services utilizing a provided framework including but not limited to: basic utilities; internet services, entertainment products, home protection packages, hardware systems and accessories.
- Accurately respond to questions and assist customers with product features, installation, setup, scheduling, and troubleshooting operations primarily via phone.
- Ability to effectively problem-solve, think on your feet, and think outside the box to provide the best solutions for your customers.
- Ability to take a consultative approach on service level packages that best suit the customers needs.
- Willingness to work flexible schedules &/or evenings
- Ability to sit for long periods of time on a regular basis.
- Ability to multi-task; speaking with customers while accurately logging and recording customer information into our CRM and order systems.
- Meet or exceed minimum performance standards & metrics including but not limited to Maintaining Closing Ratios, Minimum Phone Adherence, Daily Completion of Scheduled Calls & Tasks
- Deescalate upset customers and satisfactorily address their customer service needs.
- High School diploma/GED required.
- Two years of Call Center experience is preferred.
- One year of Sales Experience is preferred.
- One year related customer service/technical support experience and/or training preferred, but not required.
- Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem-solving and critical thinking skills are essential.
- Proficiently utilize Windows OS, CRMs, order portals and internet search engines.
- Ability to speak effectively with customers, real estate professionals, vendors and employees of the organization.
- Strong organizational, time management, and problem-solving skills.
- Excellent written and oral communication skills.
- Strong sense of professionalism and active listening skills.
- Ability to problem-solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, platforms and processes.
- Company Matched Retirement
- Medical Insurance Reimbursement
- Paid Vacation, Sick, PTO & Volunteer days
- Student Loan Repayment
- Tuition Reimbursement
- Complimentary Gym Membership
Client Concierge Specialist - Tampa, United States - Utility Helpers LLC
Description
Utility Helpers is a one stop resource for changing and/or activating all utilities and home services, including: electric, water, internet, cable, phone, alarm, satellite and more.
Do you love making peoples lives easier, helping them save time and money, and providing world-class customer service?
Are you looking for a fulfilling career with immense opportunity? Look no further Utility Helpers Tampa-based Client Concierge Specialist provide service to customers throughout the nation.
As a Client Concierge Specialist, youll be a resource, helping your customer determine what services are available at their new home, select the best programming, packages and services to get the most value and enjoyment from their new home.
The Client Concierge Specialist handles orders and customer service calls from customers, real estate professionals, and vendors. Responsibilities as follows:
A Client Concierge Specialist performs the job duties and responsibilities above as well as the following essential job functions:
Pay: $56, $100,000.00 per year
Requirements
Skills - Experience and Requirements
A successful Client Concierge Specialist will have the following:
Benefits
Company Benefits for fully vested employees: