- Coaches and mentors team members to foster growth in knowledge and customer focus.
- Direct Manager of customer service engineers within their region and sphere of influence to manage performance and carry out performance reviews, 1-1 meetings and other formal meetings when appropriate.
- Manage team to facilitate accurate diagnosis and solution of customer instrument problems.
- Responsible for meeting customer expectations for Malvern Panalytical Instruments' service.
- Works closely with commercial sales and after sales teams to drive and cultivate opportunities to promote Malvern Panalytical products and services.
- Performs back-up duties in place of the regional service manager when the need exists; will represent the region in various committees and meetings when necessary.
- Follows and promotes Malvern Panalytical's/Customers' laboratory and safety practices. Guides direct team members to stay current on all safety and training requirements.
- Manages direct administrative management for direct team and assists regional manager within region for tasks such as tracking and managing team's company owned assets; tracking spare parts stock/kits within region, monitors and signs off on regional expense reports and submitted work orders.
- Assist Regional Managers in optimizing resources within region to balance with customer demand fluctuation and centralized dispatch requests.
- Identifies training requirements for the team as and when required; assists regional team in monitoring cross-training activities to support proper documentation and utilization of newly trained skillsets.
- Is a key part of future recruitment for the team; personal mentor, coach and guide for all new hires to make their entry into organization and part of the new team welcome
- Drives team to adhere to proper procedures / protocols within the systems we use to drive our business; takes part in audits to reinforce.
- Works with Service Managers and director to control / monitor all team activities to achieve budgets.
- Manages Escalations in the region ensuring the customer is kept up to date with the latest information
- Reports Quality and H&S issues ensuring guidelines are followed and be part of the process for instigating and implementing changes.
- Monitoring and helping to grow customer satisfaction using standard KPIs.
- Drives the region to achieve growth targets for systems and After Market opportunities.
- Work with installation manager to ensure all equipment installations are in proper alignment with expected close dates and all required pre-installation prerequisites.
- Represent the Regional Service Team as the driver for certain key KPIs or program initiatives.
-
West Regional Manager
20 hours ago
Window World Phoenix, United StatesJob Description · Job Description · Benefits: · 401(k) · 401(k) matching · Competitive salary · Dental insurance · Health insurance · Paid time off · Parental leave · Training & development · Vision insurance · Window World Inc. is Americas Exterior Remodeler and a pi ...
-
Carvana Tempe, United States**About Carvana** · If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, ...
-
West Regional Medical Director
1 week ago
Monogram Health Phoenix, United StatesPosition: West Regional Medical Director · Monogram Regional Medical Directors are quality driven physicians who are dedicated to improving the well-being, quality of life, and health outcomes for our patients. We partner with the nation's leading clinical specialists to create t ...
-
Regional Sales Manager, West
3 days ago
Avnet Chandler, United States Full timeWho We Are: · At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the lat ...
-
Regional Director of Operations West
6 days ago
CDL NUCLEAR TECHNOLOGIES LLC Phoenix, United StatesJob Description · Job Description ***MUST HAVE CARDIAC PET EXPERIENCE***Regional Director of Operations, West PET Division · At CDL Nuclear Technologies, we help our Cardiology Facility Clients by providing innovative healthcare and medical life science products and service solut ...
-
Regional Sales Director, West
2 weeks ago
Invivyd Phoenix, United StatesABOUT US · Invivyd is on a mission to rapidly and perpetually deliver antibody-based therapies that protect vulnerable people from the devastating consequences of circulating viral threats, beginning with SARS-CoV-2. Our mission is also centered around developing products for use ...
-
Fleet Manager, West Region
6 days ago
Tempur Sealy Phoenix, United StatesTempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing ...
-
Foodservice West Region Sales Manager
2 weeks ago
Dessert Holdings Phoenix, United StatesFoodservice West Region Sales Manager · Are you ready to elevate your career and be a part of creating the world's best desserts? Dessert Holdings partners with some of North America's most iconic chains to bring people together to celebrate life's sweetest moments · Opportunit ...
-
Regional Vice President Sales, West
2 weeks ago
Kion Group AG Phoenix, United StatesDematic is in search of a Regional Vice President to head the commercial business unit in our west region. This role is a strategic-level position reporting to the SVP Sales, Americas. This is a key role, driving and securing Dematic's sales strategy in the region for various lev ...
-
Regional Vice President Sales, West
2 weeks ago
Kion Group AG Phoenix, United StatesDematic is in search of a Regional Vice President to head the commercial business unit in our west region. This role is a strategic-level position reporting to the SVP Sales, Americas. This is a key role, driving and securing Dematic's sales strategy in the region for various lev ...
-
Regional Director of Operations- West Coast
1 week ago
Tarantino Properties Phoenix, United StatesTarantino Properties is a full-service real estate company specializing in income producing real estate. Founded in 1980, our company provides a full complement of property management, brokerage, leasing and renovation services for commercial, residential and senior living proper ...
-
Regional Director of Operations West
2 weeks ago
CDL Nuclear Technologies Phoenix, United StatesJob Description · Job Description · ***MUST HAVE CARDIAC PET EXPERIENCE*** · Regional Director of Operations, West PET Division · At · CDL Nuclear Technologies , we help our Cardiology Facility Clients by providing innovative healthcare and medical life science products and s ...
-
Topcon Positioning , AZ, United StatesTopcon Positioning Group is headquartered in Livermore, California, USA ). · We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless ...
-
Regional Sales Manager, Building Construction West
23 hours ago
TOPCON Arizona City, United StatesTopcon Positioning Group is headquartered in Livermore, California, USA ). · We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless ...
-
TOPCON Arizona City, United StatesTopcon Positioning Group is headquartered in Livermore, California, USA ). · We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless ...
-
Manager - CPAC Binding Southwest & West region
2 weeks ago
Johnson & Johnson Phoenix, United StatesManages COMMERICAL BINDING P&C Commercial Lines Underwriting Department in a particular territory; planning and monitoring the timely and accurate completion of their responsibilities. Monitors the acceptability and profitability of the business prod Manager, Underwriting, Produc ...
-
Topcon Positioning Arizona, United States Full timeTopcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation ...
-
Sr. Financial Analyst, West Region
4 weeks ago
Cresa Phoenix, United StatesResponsibilities · Key financial / accounting liaison for local office management. · Support regional / market financial processes (commission calculations, revenue posting, pipeline tracking, etc.) · Responsible for the preparation, consolidation and analysis of the annual plan ...
-
Retail Compliance Associate, West Region
2 weeks ago
Verano Holdings, LLC Phoenix, United States**Retail Compliance Associate, West Region** · at Verano Holdings Phoenix, AZ **Retail Compliance Associate, West Region** · ***Phoenix, AZ (position can also be located in Las Vegas, NV)*** · **Job Summary:** · The Retail Compliance Associate role is responsible for ensuring ...
-
North West Regional Sales Manager
2 weeks ago
VirTra, Inc. Chandler, United States Remote job Full timeMUST WORK IN THE REGION: WA, OR, ID, MT, UT, WY, CO, NE KS · MUST HAVE EXPERIENCE SELLING TO PUBLIC SECTOR. · The Regional Sales Manager aggressively manages and pursues Law Enforcement, Federal, and Military sales opportunities from existing leads as well as new prospects within ...
Customer Services Area Supervisor West Region - Tempe, United States - Malvern Panalytical Inc
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Join Our Innovative Customer Support Team at Malvern Panalytical
Do you want to step into a high-tech world with a strong focus on innovation? Do you want to be a real business partner for our customers by offering value-added propositions? Are you looking for a position in which you can fully exploit your service skills? Do you want to do this in an international, global, but personal environment? Then this might be your chance to become a part of our innovative and enthusiastic customer support team.
This is a leadership role to assist the regional service managers in driving all support initiatives throughout the region. The Area Supervisor will drive for positive customer relationships and collaborate with colleagues to provide excellent customer service. Responsible for leading and being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification, and calibration of Malvern Panalytical's product lines in the US.
Job Responsibilities
When you join?
Your career will take off with a comprehensive induction program. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.
We value entrepreneurship and commitment by offering real career possibilities.
You become part of a growing company where you can shape the future of our work processes.
We offer a competitive compensation plan. Our benefit offerings include Medical, Dental, Vision, 401(k) with a company match, Life and Disability plans.
We also offer Tuition Reimbursement and a Wellness program.
Vacation, Sick, Personal and Paid Holidays.
We are Malvern Panalytical. We are BIG on Small.