Quality Assurance Specialist - Irvine

Only for registered members Irvine, United States

4 weeks ago

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Job summary

The Quality Assurance Specialist (QAS) is responsible for monitoring, assessing, and documenting the adherence to standards for programs and services delivered to consumers.

The QAS monitors inbound and outbound interactions against a standardized evaluation tool designed to assess a service expert's adherence to scripts,

  • system usage
    • ,
    • customer experience.
    , Responsible to provide input to the scoring methodology and form based upon updates to operational policies,
    • procedures,
    • ,

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