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    Operations Services Associate - Topeka, United States - Beacon Hill Staffing Group

    Beacon Hill Staffing Group
    Beacon Hill Staffing Group Topeka, United States

    3 weeks ago

    Default job background
    Description

    This job was posted by : For more information, please see: Position: Operations Services Associate

    Duration:6 month contract + long term extensions

    Pay: \$20/hour, W2

    Location: hybrid model 2-3x a week onsite (El Segundo)

    Must haves:

    -great customer service is the #1 skill.

    -Call Center/client service associate experience, need average # of calls taken in the submission. Each employee averages 30 calls a day sometimes higher

    -great personality and communication/customer service skills

    -curiosity asks a lot of questions, participation

    -On resumes manager looks for \"call intake\" volume and call center experience

    -how many users did the candidate support? we are looking for numbers like 15,000 +. Please include on resume

    Skills:

    o Strong verbal and written communication skills

    o Service center/call center experience

    o Large enterprise environment experience

    Average for her employees are 30 calls per day (8-15 mins each) & closing out 30 tickets per day.

    \15,000 users that they will support

    Plusses

    Salesforce CRM experience

    RedTail ticketing system is also good to see

    Phone system experience \"NICE\" - typical in call centers, but not required - just a good indicator that they have call center experience

    Process for hiring- how were the last 2 agencies on-boarded, do you have to go through HR: Goes through HR - not.

    Seeking a Client Support Associate temp for our El Segundo location. This is a unique opportunity to join our team to deliver world class customer service to our clients and maintain their loyalty to our industry-leading business platform.

    What you will do:

    You will quickly and thoughtfully handle complex and escalated issues from representatives and customers.

    Provide high quality support to our clients in all aspects of their business including brokerage operations, advisory accounts, transfers, direct business, etc.

    You will provide support to our clients with the navigation while using various systems associated with the broker-dealer.

    Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedule.

    You will utilize the CRM (Client Relationship Management) tool to accurately record each call.

    Work independently within the team to assist callers without requiring outside help.

    You will participate in off-phone projects as required.

    Provide training support both internally and externally.

    Show an understanding of the financial services industry and our role in it.

    You will complete other duties as assigned.

    What you need to have:

    2+ years of Banking or Financial Services experience

    3+ years of proficiency with Microsoft Office

    2+ years of customer focused experience

    Really catch our eye with:

    Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills

    Passion for providing a world class customer service experience to clients

    Our top performers share the following traits:

    Customer service champion; willing to go the extra mile to meet our clients\ needs

    Flexible and adaptable to change

    Courteous and empathetic to client concerns

    Superior listening skills

    Positive role model to colleagues

    Highly responsive to coaching and training

    Independent; able to work and resolve complex issues with minimal guidance

    Ability to learn quickly and multi-task effectively in a fast-paced environment

    Team player attitude

    Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

    If you would like to complete our voluntary self-id ntification form, please click here or copy and paste the following link into an open window in your browser:

    Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

    Company Profile:

    Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies\ dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers\ technical and business needs.

    Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

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