Federal Data Center Technician - San Antonio, TX, United States - SOC/Day & Zimmermann Federal Services

Description

Data Center Technician needed for a direct-hire opportunity with SOC's client to work in San Antonio, TX
Active Top Secret/SCI Clearance with Full Scope Polygraph is required Shifts:

• 3 Days a Week - 12 Hour Shift, (Monday - Tuesday - Wednesday) with 4 Hours Remote Work
• 3 Days a Week - 12 Hour Shift, (Wednesday - Thursday - Friday) with 4 Hours Remote Work Responsibilities
• Ability to effectively communicate and answer customer inquiries.
• Break-Fix troubleshooting experience a must
• Provide exceptional customer service and resolutions in a time-efficient manner.
• Excellent problem-solving skills.
• Active listening and strong communication skills.
• Ability to adapt and work well in a Data Center environment.
• Resolve customer challenges and provide accurate and definitive information
• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
• Integrate technical knowledge and business understanding to create solutions for customer.
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Act as a consultant in service delivery business, technology, industry or specific application.
• Resolve technical and some business incidents independently.
• Mentor/assist less-experienced team members on complex incidents

Qualifications

• US Citizen, TS/SCI Security Clearance with Full Scope Poly Required
• Bachelors degree preferred or Associate degree holder (technical field)
• Direct, Data Center experience, 3+ years.
• Fluent in English, both written and verbal.
• Technologically savvy, excellent use of systems.
• Quick learner.
• Excellent communication skills, verbal and written.
• Experience with ServiceNow, Nlyte and Jira a big plus
• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
• Anticipate Customer needs, develop proposed solutions, and build consensus.
• Provide Mission Critical customer recommendations to improve processes.
• Experienced knowledge of change management process and tools in complex environment.
• Minimum 2 to 3 years working experience in related fields desired

In compliance with the Equal Pay for Equal Work Act, the salary range for this role is $100,000 - $ 140,000
This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location
Employment Pre-requisites The following requirements must be met to be eligible for this position: Successful completion of a background investigation, and d rug urinalysis
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability
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