Systems Analyst - Altamonte Springs, United States - Inteletech Global Inc.

Description

Job Summary:

Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.

Must be organized, capable of managing time wisely, and proficient, while supporting staff members by answering helpdesk phone calls, work internal helpdesk tickets submitted by staff members on daily basis, communicate with staff and complete helpdesk tickets in a timely manner.

Responsible for managing, troubleshooting, licensing, updating hardware and software assets on local machines.

This position will provide field support to include, but not limited to: Onsite troubleshooting through diagnostic techniques and pertinent questions and assist in the development and writing of technical documentation manuals.

Must have great customer service and problem-solving skills.

Must be able to pass an MVR for the purpose of driving a DCBOH vehicle to perform the essential functions of the position and to support remote centers.

General Skills:

• Working knowledge with active directory, DNS, and DHCP
• Experience with troubleshooting network connectivity issues in both LAN and WAN environments
• Experience imaging and deploying laptops
• Experience providing desktop/laptop computer hardware support
• Setup and install computers for New Hire On-Boarding's and Off-Boarding's
• Experience supporting remote workers and troubleshooting VPN and remote technology issues
• Experience with Bitlocker encryption, antivirus, and malware/spyware removal software
• Proficiency in Microsoft Office 365 (Enterprise) applications.
• Expertise in Windows Server 2016 and above.
• Working knowledge of VMware ESXi and vSphere, preferred
• Working knowledge with Palo Alto Firewalls, preferred
• Working knowledge with Mitel Telephony System, preferred
• Strong oral/written communication and listening skills.
• Strong attention to detail.
• Strong analytical and problem-solving skills.
• Can work effectively with a team or independently.
• Can work well under pressure with ability to prioritize effectively.
• Strong ethical orientation with ability to maintain confidential information.

Qualifications:

• Bachelor's degree in Computer Applications Computer Technology or related field OR

Associate's degree in Computer Applications Computer Technology or related field AND Three years of related experience


About Us

We're more than Software Company with a creative side. We're a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client.

As a marketing agency, our innovative digital strategies grab and hold people's attention, and produce the communication and organizing tools needed for success.

With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels.

Our Vision
Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future.
We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms.

Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.