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Lake Mary

    On-Site Tier 1 Dispatch Agent in Lake Mary, FL - Alorica Inc.

    Alorica Inc.
    Alorica Inc. Lake Mary, United States

    1 day ago

    Default job background
    Description

    Position:
    Tier 1 Dispatch Agent

    Location: 396 Rinehart Rd, Lake Mary, FL 32746


    Terms:
    Full-time


    Pay:
    $17.75/hr

    Join Team Alorica


    At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time.

    With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more.

    And we're proud to say over 70% of our leaders are promoted from within


    But that's not also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA).

    MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

    Job Summary


    As a Tier 1 Dispatch Agent working with elevators, you will communicate between passengers, technicians, and inspectors during elevator entrapment events.

    Responsibilities


    • Pay close attention to call details for accurate communication and resolution
    • Remain empathetic when interacting with passengers during entrapment situations
    • Maintain a quality result of 90% on calls and an error rate of less than 1%
    • Adhere to scripts and procedures
    • Meet weekly call metrics while maintaining a quality result of 90% on calls and an error rate of less than 1%
    • Document and efficiently report all entrapment events
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