credit and collections analyst - Waco - EQUIPMENT DEPOT MASTER

    EQUIPMENT DEPOT MASTER
    EQUIPMENT DEPOT MASTER Waco

    2 days ago

    $40,000 - $60,000 (USD) per year
    Description
    POSITION SUMMARY
    This position will be responsible for processing new customer credit applications and making changes to existing customer files as requisitions along with other duties listed below. This position will also provide support to business units and various departments across the organization.
    ESSENTIAL FUNCTIONS
    Reasonable Accommodations Statement
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
    Essential Functions Statement(s)
    • Process and/or review customer credit applications and make recommendations for to Senior Credit Manager.
    • Sets up COD accounts as requested.
    • Research and resolve customer inquiries/disputes as requested by customer and follow up until resolved.
    • Answers incoming customer service calls and works with customer to satisfy their needs.
    • Record detailed conversations with customer/departments on customer comment screens.
    • Research new addresses, phone numbers, etc. on internet as a result of returned mail.
    • Some clerical duties to include responding to customer inquiries, filing, etc.
    • Responds to customer credit reference requests.
    • Prepares check requests for refunds as requested.
    • Cross trained to follow up on return checks.
    • Research cash receipts for cashiers when there is no clear direction on where to post payment. Contacts customer for that information and applies payment as requested.
    • Sends out monthly statements as requested by customer.
    • Maintains changes to customer card on EquipSoft and makes changes as required.
    • Open and distribute all Credit Department mail.
    • Prepares courtesy letters each month for rental customers.
    • Processes all customer insurance policies and updates EquipSoft accordingly.
    • Report to Senior Credit Manager and perform other duties as requested.
    • Review and grant internal credit authorizations as requested.
    SKILLS & ABILITIES
    Education: High school diploma required; Associates or Bachelor's degree preferred
    Experience: 2+ years of credit/customer service
    Computer Skills: Strong computer skills in the operation of all programs used by the organization including Microsoft Word, Excel and Google Applications
    WORK ENVIRONMENT
    Work environment varies from office to job site to industrial locations
    OUR CORE VALUES
    Passion to Perform- We are passionate to perform and focus on concrete achievements
    Trust to Act- We are empowered to act, and act in a powerful way
    Act Responsibly- We are responsible for our actions and the consequences they have for our stakeholders and our environment
    Make it Fun- We are serious about making work fun; its the way we do things
    An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

  • Work in company

    credit and collections analyst

    Only for registered members

    This position will be responsible for processing new customer credit applications and making changes to existing customer files as requisitions along with other duties listed below. · This position will also provide support to business units and various departments across the org ...

    Waco

    1 month ago

  • Work in company

    credit and collections analyst

    Only for registered members

    Position Summary · This position will be responsible for processing new customer credit applications and making changes to existing customer files as requisitions along with other duties listed below. This position will also provide support to business units and various departmen ...

    Waco, TX

    1 week ago

  • Work in company

    credit and collections analyst

    Only for registered members

    This position will be responsible for processing new customer credit applications and making changes to existing customer files as requisitions along with other duties listed below. This position will also provide support to business units and various departments across the organ ...

    Waco Full time

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  • Work in company

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