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    Service Desk Team Member - Dublin, OH, United States - Market District

    Market District
    Market District Dublin, OH, United States

    2 weeks ago

    Default job background
    Description
    Service Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their own shining example.

    This role follows the Company's Common Purpose of, "Together, we improve people's everyday lives and well-being." Our Service Desk Team Members must ensure that each guest discovers the pleasure of tasting incredible food and our passion for providing it at every turn.

    Office skills; Prior Customer Service Experience

    Resolve customer questions and concerns by communicating effectively with the customer and the management team/support staff in an efficient manner.

    Assist customers with services such as applying for Giant Eagle Advantage Cards, using the Dress for Success dry cleaning service, purchasing money orders, completing MoneyGram transactions and carrying out lottery transactions.

    Answer telephones in a friendly and efficient manner and direct customer and business partner calls to the appropriate personnel, taking messages as needed.

    Answer guest inquiries at the Guest Service Desk in a prompt and courteous manner.

    Always keep in mind that guest service is front and center, and that all other activities cease when a guest needs assistance.

    Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment.

    we're more than just food, fuel and convenience.

    From our Warehouses to our GetGo's, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces.

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