Fleet Supervisor I - Medford, NY, United States - Gabrielli Truck Sales

Description

• Greet customers
• Listen to customer's description of the problem or service needed then determine the type of service required
• Estimate costs
• Advise customers about necessary service for routine maintenance
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs
• Prepare a repair order showing time, cost and labor estimates for the service
• Write brief descriptions of the customers concerns on the repair order to help the technician locate the problem
• Explain work performed and repair order charges to the customer
• Handle customer complaints
• Schedule service appointments
• Obtain customer and vehicle data prior to arrival if possible
• Greet customers

• Test drive vehicle with customer to confirm the problem
• Provide complete and accurate cost estimates for labor and parts
• Keep in contact with the customer about time
• Open and close repair orders
• Check on the progress of repairs throughout the day