- Responds to end-user requests for technical assistance by phone, email, or ticketing system.
- Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
- Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
- Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
- Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
- Escalates problems to appropriate levels or teams to achieve issue resolution.
- May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality.
- Performs manual tasks according to established procedures
- Requires basic skills in an analytical or scientific method or operational process
- Works within clearly defined standard operating procedures and/or scientific methods and adheres to quality guidelines
- Works with close supervision
- Vocational or Technical Training Degree Required.
- Associates Degree in Information Technology preferred
- Must be able to hold and maintain Active Secret Security Clearance.
- 2 to 4 years of experience in Information Technology or related to the positions functional area. Equivalent combination of relevant education and/or experience.
- Oral and written communication skills. Computer skills. Debugging skills. Technical expertise. Problem-solving skills. Analytical thinking skills.
- Proficient in Microsoft Office Suite.
- A+ Certification preferred.
- Basic understanding of networks, IT Security, VoIP, UPS and Network Printers preferred.
- Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
- Requires regular movement throughout GD-OTS Facilities.
- May need to stand for long periods of time.
- Must be willing to work outside normal business hours as required.
- No or very little travel required.
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Plumbing Service Technician
Found in: ZipRecruiter Standard US C2 - 1 day ago
Tru Plumbing and Gas LLC Niceville, United StatesJob Description · Job DescriptionThe Plumbing Service Technician will apply their technical skills and knowledge in performing diagnostic, service, and installation of plumbing in residential and light commercial environments and ensure that work is performed in accordance with r ...
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Residential Plumbing Service Technician
Found in: Lensa US P 2 C2 - 6 days ago
We Care Heating & Air Niceville, United StatesOverview: · Looking to TRADE up to a better opportunity? WeCare Air, Plumbing, and Electric in Niceville, FL is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Plumbing Team. Plumbers are paid weekly and have uncapped commission ...
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Service Professional Technician
Found in: ZipRecruiter Test10S US C2 - 1 day ago
Aire Serv of the Emerald Coast Miramar Beach, United StatesJob Description · Job DescriptionAs Service Professional Technician, you are a key member of our team responsible for the quality and efficient installation of refrigeration and air conditioning systems. You will also develop new customers by identifying opportunities to sell add ...
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Hvac Service Technician
Found in: ZipRecruiter Test10S US C2 - 1 day ago
Aire Serv Miramar Beach, United StatesJob Description · Job DescriptionWho We Are · Aire Serv is aprovider of heater and air conditioning servicesboth commercial and residential. With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air condition ...
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Sales and Service Technician
Found in: Lensa US 4 C2 - 2 days ago
Firestone Fort Walton Beach, United StatesFirestone - 532 Mary Esther Cut Off NW [Sales Associate / Team Member] As a Sales and Service Technician at Firestone, you'll: Thoroughly assess the Bosses' needs through direct interactions in-person or on the phone; Recommend appropriate products and/or services; Effectively co ...
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Fire Alarm Service Technician
Found in: Appcast Linkedin GBL C2 - 5 days ago
Firetrol Protection Systems Destin, United StatesFiretrol Protection Systems is a leading provider of fire protection and life safety services. We are currently seeking a skilled and experienced Fire Alarm Service Technician to join our team. As a Fire Alarm Service Technician, you will play a crucial role in ensuring the prope ...
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HVAC Service Technician
Found in: ZipRecruiter Test10S US C2 - 1 day ago
Peaden Air Conditioning Plumbing and Electrical Fort Walton Beach, United StatesJob Description · Job DescriptionAre you a HVAC Service Enthusiast who loves to assist homeowners while building your career with the best in the industry? If so, Peaden's HVAC Service Technician is the right opportunity for YOU · As an HVAC Service Technician, you will provide e ...
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Fire Alarm Service Technician
Found in: ZipRecruiter Test10S US C2 - 4 days ago
Firetrol Protection Systems Destin, United StatesJob Description · Job DescriptionFiretrol Protection Systems is a leading provider of fire protection and life safety services. We are currently seeking a skilled and experienced Fire Alarm Service Technician to join our team. As a Fire Alarm Service Technician, you will play a c ...
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Electrical Service Technician
Found in: ZipRecruiter Standard US C2 - 1 day ago
We Care Heating and Air Fort Walton Beach, United StatesJob Description · Job DescriptionLooking to TRADE up to a better opportunity? WeCare A/C, Plumbing and Electric in Fort Walton FL is looking for an Electrician with a positive attitude to join our growing and dedicated team. · What we OFFER you · Year-Round work · PTO after 90 da ...
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Plumbing Service Technician
Found in: ZipRecruiter Standard US C2 - 1 day ago
We Care Heating and Air Fort Walton Beach, United StatesJob Description · Job DescriptionLooking to TRADE up to a better opportunity? WeCare Air, Plumbing, and Electric in Niceville, FL is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Plumbing Team. Plumbers are paid weekly and have ...
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Field Service Technician
Found in: ZipRecruiter Test10S US C2 - 1 day ago
Emerald Transformer DeFuniak Springs, United StatesJob Description · Job DescriptionDescriptionField Service Technician · $ $24.00/Hourly · +20% Adder During Travel · Workplace Type: On-Site · Who We Are · With over fifty years of experience in the transformer services industry, Emerald Transformer is the premier solution for el ...
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General Service Technician
Found in: Talent US C2 - 3 days ago
Express Oil Change & Tire Engineers DeFuniak Springs, United States Full timeJob Description · The General Service Technician is responsible for providing quality service and premium vehicle repair in a timely manner. This position will adhere to and promote the Company mission while operating within the confines of the Company's core values and contribut ...
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AC and Heating service technician
Found in: ZipRecruiter Standard US C2 - 1 day ago
AIR CONDITIONING ENGINEERS Fort Walton Beach, United StatesJob Description · Job DescriptionHiring lead AC Service technician, must have 10 year experience in residential and commerical equipment. Must have your own hand tools. Pay starts between $28 to$35 per hour, depends on experience and reliability. · ...
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Field Service Technician I
Found in: Careerbuilder One Red US C2 - 4 days ago
Leidos Inc Fort Walton Beach, United StatesDescription · TheSecurity Enterprise Solutions (SES) Operationis the cornerstone of Leidos' comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our oper ...
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HVAC Service Sales Technician
Found in: ZipRecruiter Test10S US C2 - 1 day ago
Beachside Air Conditioning, Inc. Santa Rosa Beach, United StatesJob Description · Job DescriptionSIGN-ON BONUS UP TO $4,000 · Here at Beachside Air Conditioning, we have been growing fast. We have a great, energetic, growth-oriented family who is looking for help keeping the train running · You deserve a company that has owners who will recog ...
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Automotive Body Technician
Found in: Appcast Linkedin GBL C2 - 2 days ago
MULLINS AUTOBODY INC Niceville, United StatesAre you passionate about the automotive industry and looking for a new opportunity to use your skills and expertise? · Mullins Auto Body is seeking a highly motivated and experienced Auto Body Technician to join our family. · Mullins Auto Body is proud to be a family owned and o ...
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HVAC Technician
Found in: ZipRecruiter Test30 US C2 - 4 days ago
One Hour Heating & Air Conditioning Niceville, United StatesJob Description · Job DescriptionAre you an energetic, trustworthy, punctual, HVAC professional who wants more from their job and are looking for a company where those traits are valued?At One Hour Heating and Air Conditioning, we believe HVAC is a profession and we are professio ...
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HVAC Installer/Install Lead
Found in: ZipRecruiter Test30 US C2 - 4 days ago
One Hour Heating & Air Conditioning Niceville, United StatesJob Description · Job DescriptionAre you an energetic, trustworthy, punctual, HVAC professional who wants more from their job and are looking for a company where those traits are valued?At One Hour Heating and Air Conditioning, we believe HVAC is a profession and we are professio ...
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HVAC Technician
Found in: ZipRecruiter Test30 US C2 - 4 days ago
One Hour Heating & Air Conditioning Niceville, United StatesJob Description · Job DescriptionAre you an energetic, trustworthy, punctual, HVAC professional who wants more from their job and are looking for a company where those traits are valued?At One Hour Heating and Air Conditioning, we believe HVAC is a profession and we are professio ...
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Warehouse Associate
Found in: Lensa US 4 C2 - 5 days ago
We Care Heating & Air Niceville, United StatesOverview: · WeCare Fort Walton FL, is looking to hire a Parts Warehouse Specialist / Driver. We are looking for a self-motivated person with a great attitude to join our family. · Responsibilities: · 401(k) matching · Dental insurance · Flexible spending account · Health in ...
End User Services Technician II - Niceville, United States - General Dynamics Ordnance & Tactical Systems
Found in: Lensa US 4 C2 - 6 days ago
Description
Overview:
Under direct supervision, the End User Services Specialist II will perform IT support activities to address low to medium complexity IT issues (Tier 2) for the Enterprise Service Desk or a specific GD-OTS operating location under the supervision of the Enterprise Service Desk Supervisor/Manager or an End User Services Location/Strategic Business Unit Supervisor/Manager.
Major Position Responsibilities:Impact of the Role
Physical Demands
The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job description may be amended at any time. This job description does not alter an employees at-will employment status or create an employment agreement or contract, implied or otherwise.