Help Desk Manager - Marshfield, United States - Taleo BE

Description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Job Title:
I.S. Help Desk Manager

Cost Center:
IS-Business Mgmt

Scheduled Weekly Hours: 40


Employee Type:
Regular

Work Shift:
Mon-Fri; day shifts (United States of America)

Job Description:

JOB SUMMARY
The I.S. Help Desk Manager is responsible for the daily supervision of the various levels of staff within the Department.

This individual is responsible for the day-to-day operations of the I.S.

Help Desk call center to ensure telephone service levels are being met and high level customer service components are provided to key IT areas.

The I.S.

Help Desk Manager ensures that various phases of help desk support are appropriately identified, prioritized, documented, coordinated, monitored, and resolved in a timely manner.

This individual works with other IT Managers and Leadership to set and enforce IT operations and security policies and procedures.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required:
Bachelor degree or a minimum of 100 post‐secondary credits in
business, management, healthcare administration or related field.


Preferred/Optional:
Formal education in computer technology and networking.


EXPERIENCE

Minimum Required:
Eight years' experience in a technical support call center, related management position or customer service environment.

Demonstrated knowledge with computer operating systems, PC software packages, systems administration, and network systems.

Demonstrated competency with office productivity software applications. Excellent written and verbal communication skills.


Preferred/Optional:
Experience in a team lead or management role.

Three years of experience within the Marshfield Clinic Health System (MCHS) and at least one year of experience with MCHS Information Services.

CERTIFICATIONS/LICENSES
The following licensure(s), certification(s), registration(s), etc., are required for this position.

Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required:
None


Preferred/Optional:
None

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare.

Successful applicants will listen, serve and put the needs of patients and customers first.

At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve.

We believe that every individual should have the opportunity to attain their highest level of health. We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued.

View our Equity and Inclusion Statement here .

Exclusion From Federal Programs:

Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid.

This is a condition of employment.

Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program .

Marshfield Clinic Health System is an Equal

Opportunity/Affirmative

Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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