Cocktail Server - Charleston, SC, US

POSITION OBJECTIVE  · To provide luxurious service to guests in Camellias and the lobby bar. The champagne bar is designed around the original pink marble used in the old public library, will offer a variety of sparkling wines, craft cocktails, and a lighter fare menu. This uniqu ...

Job description

POSITION OBJECTIVE 

To provide luxurious service to guests in Camellias and the lobby bar. The champagne bar is designed around the original pink marble used in the old public library, will offer a variety of sparkling wines, craft cocktails, and a lighter fare menu. This unique area showcases a certain feminine flair with the pink marble bar, floral patterned walls, and a stunning chandelier that illuminates the room perfectly. Adorned with large leather chairs and plush velvet barstools, this area will be perfect for guests wanting to indulge in a hand-crafted libation or a quick bite to eat while enjoying the sights and sounds of downtown Charleston. 

ESSENTIAL JOB FUNCTIONS 

• Greet guests upon arrival in a friendly, positive manner.  
• Take orders for and serve all food and beverage requests, using suggestive selling techniques.  
• Respond quickly to the guest's requests, keeping a sense of urgency.  
• Clear tables during service. 
• Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor/ Manager. 
• Demonstrate a complete knowledge and understanding of the sequence of service, food and beverage core values, and Hotel Bennett service standards. 
• Have full and complete knowledge of the menu and the wine list. Know about menu items, ingredients, preparation methods and garnishes for all dishes, to be able to guide the guest through the menu and make any suggestions or recommendations in the guests' interest. 
• Be aware of all cashiering procedures and the handling of all payment methods. Understand and follow all POS procedures and policies as stated in the Cash Handling Policy. 
• Work effectively with all Service Professionals, such as culinary, server assistants ensuring efficient and effective teamwork. 
• Ensure that all work areas and stations are always kept clean and tidy.  
• Perform all opening, side and closing duties as well as all daily and weekly duties to the set standards as outlined in the Departmental Training Manual. 
• Attend pre-shift, weekly and monthly meetings to be well-informed about events, promotions and other news concerning Hotel Bennett. 
• Understand how to operate the equipment used in the outlet and to protect all assets in the outlet and in the hotel. 
• Assist all guests (internal and external) with any inquiries or requests in a pleasant, helpful manner. 
• Actively participate in and follow all health and safety policies and procedures set out for Hotel Bennett 
• Other duties as assigned

EDUCATION/EXPERIENCE 

• Must be 21 years of age or older. 
• High school diploma or general education degree (GED) required. 
• Food and beverage knowledge strongly preferred.  
• A minimum of 6 months experience as a server in a full-service establishment. 
• Must be minimum age to serve alcohol. 
• Food safety certification preferred.
• Complete the South Carolina state-approved ServSafe Alcohol Online Course & Exam within 30 days of hire
• Possess a valid ABL Server License issued by the state of South Carolina within 30 days of hire 

PHYSICAL DEMANDS 

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F). 
• Must be able to stand and exert well-paced mobility for a minimum of 8 hours in length. Walking and standing are required for much of the work day and possibly for 8 hours or more. 
• Must be able to exert well-paced ability in limited space. 
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. 
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. 
• Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis. 
• Must be able to push and pull carts and equipment weighing up to 250 lbs. 
• Requires grasping, writing, standing, sitting walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. 
• Requires manual dexterity to use and operate all necessary equipment. 
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. 
• Must be able to change activity frequently and cope with interruptions 

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or
discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.