Alarm Monitoring Operator - Irving, TX

Only for registered members Irving, TX, United States

2 weeks ago

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Job summary

As an Internal Services Operator at Siemens in Irving TX you will monitor alarms received within the Central Monitoring Station CMS receive process and dispatch emergency calls to responsible agency or customer contacts provide outstanding customer service by receiving calls from customers requiring service or information reference on their accounts acknowledge alarms dispatched appropriate personnel for issue at hand log call into system activity report generate statistical investigative reports for management continuously monitor alarm signal queue prioritized response document all calls with appropriate resolution codes and notes provide quality customer service on every call exercise good listening skills communicate clearly effectively with customers agencies manage length of calls attend monthly training sessions review critique recorded conversations for purposes of improving customer interaction skills.

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