Estimator - Yorkville, United States - The Boyd Group

The Boyd Group Yorkville, United States

2 weeks ago

Full time

Description

Company: Gerber Collision &Glass

WELCOME TO GERBER COLLISION& GLASS

Our Team Members Drive UsGerber Collision & Glass is one of thelargest collision repair companies in North America. With $2+billion in sales, over 800 locations and growing, our 10,000+ teammembers across the United States and Canada are passionate aboutdelivering our goal to WOW Every Customer and Be theBest

We invite you to join ourteam. Gerber offers a great place to launch and grow careers. As wecontinue to grow, we have endless opportunities for you to growwith us.

Gerber Collision &Glass recognizes, values and welcomes all applicants with uniquetalents and abilities from all backgrounds and characteristics. Allqualified individuals are encouraged to apply, includingindividuals with disabilities and Protected Veterans.
Job Description:

Pay:$45,000 - $125,000 / Yr + *(Based onExperience)

PleaseNote: A New York Independent Adjuster License is aRequirement of thisPosition

TheEstimator's primary responsibility and accountability is to providean exceptional and successful customer experience whilecreating estimates, coordinating repair needs forcustomers including all communication, informing and updatingcustomers andinsurance companies throughout the repairprocess. The Estimator accurately assesses the damage of vehiclesand documentsneeded repairs and parts replacement onthe damage appraisal. The Estimator plays a pivotal role in thesuccess of the customer'sexperience by ensuring they are working inalignment with all team members in achieving the repair facility'sKPIs.

KeyJob Responsibilities

Role andRequirements

Ensureevery customer interaction is documented, updated efficientlyand accurately with pertinentdetails
ProvideCustomer with accurate and timely information, guiding them throughthe repair process and ensuring that theyreceive excellent customerservice
Ensurecompliance with all insurance client requirements, processes andmetrics
Ensurecompliance with all WOW Operating Way's regarding customerdrop-offs, repair planning, customer communication,anddelivery
Communicateall customer requests and needs to appropriate teammembers
Providespositive energy when greeting customers in person and on thephone
Understandingof all required Insurance programs andprocedures
Participatein daily "production walks" with the Management Team, asrequired
Supportall team members whenrequired
Participatein monthly Health & Safety and staff meeting (ifrequired)
Attendtraining, information sessions and workshops recommended by StoreManager
Maintainthe store's KPI's by maximizing roleperformance
Upholdthe company's Core Values : Honesty, Integrity &Respect

Educationand/or Experience Required

Knowledgeof Repairs and OEGuidelines
HighSchool Diploma orequivalent
Awarenessof where to look foranswers
BasicComputerSkills
Compliancefor DRP's Minimum of 1-yearexperience
Mustbe willing to complete I-CARTraining
ValidDriver's License

RequiredSkills/Abilities

Awarenessof where to look foranswers
BasicComputerSkills
Compliancefor DRP's Minimum of 1-yearexperience
Mustbe willing to complete I-CARTraining
ValidDriver'sLicense

Pleasenote, this job description is not designed to cover or contain acomprehensive listing of activities, duties or responsibilitiesthat are required of the employee for this job. Duties,responsibilities, and activities may change at any time with orwithoutnotice.

Thephysical demands of your job must be met to successfully performthe essential functions of the job. Reasonable accommodations maybe made to enable individuals with disabilities to perform thejob.

#MATL

Benefits That Drive YourSuccess
Gerber offers the comprehensivebenefits you expect from an industry leader,including:

Competitive PayPlans
Medical, Prescription Drug, Dental &Vision Insurance
401(k) Retirement Plan withcompany match
Employer Paid Short-TermDisability & Life Insurance
Paid Vacation& Holidays
Continuing EducationOpportunities

Gerber Collision & Glass is proud tobe an equal opportunity employer committed to an inclusive anddiverse workplace. All qualified candidates will receiveconsideration for employment, regardless of race, color, religion,sex, sexual orientation, gender identity, national origin,protected veteran status, disability, age, pregnancy, geneticinformation, creed, marital status, or any other consideration,prohibited by law or by contract.About Us
Gerber Collision & Glass has been WOWing customers withour collision repair services for over 80 years. Please visit to learn more aboutour company.

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