- Maintaining and providing outstanding customer service levels with any risk or fraud related items such as account issues and document inspection.
- Reviewing alerts to detect and prevent fraudulent behavior on accounts.
- Performing account due diligences using appropriate tools in our back offices.
- Reviewing and responding to escalations from Payments, KYC, Customer Support,
- Compliance and VIP teams.
- Monitoring and reviewing daily reports to identify and mitigate fraud or suspicious activity using various tools.
- Analysing and reviewing the deposit, withdrawal, gaming and other activity on player's gaming accounts and request appropriate verification documentation.
- Tracking and recording any account that needs to be reported to the State Authorities and Regulating bodies.
- Identifying fraud patterns and ensure that corresponding leadership team is made aware of including Supervisors, Team Leads and Manager.
- Creating Suspicious Activity Reports (SAR), Case Narratives and appropriate supporting documentation that gets reviewed by Management.
- Reviewing and preparing weekly Compliance Reports that are presented on weekly committee calls.
- Reporting incidents, bugs, and malfunctions within day to day internal and external processes to Supervisors, Team leads and/or Manager
And What Are We Looking For?
- Experience in online gambling or the banking industry.
- Possess experience working with Geocomply, LexisNexis and Sharepoint and intermediate Excel/MS Office skills.
- Knowledge of risk management, internet industry and online payment mechanisms.
- Possess the ability to work effectively and manage large contact volumes.
- Have meticulous attention to detail and the ability to learn quickly from mistakes
- Be a self motivator with the ability to meet tight deadlines.
- Be inquisitive and want to investigate individuals/situations.
- Have exceptional troubleshooting and problem-solving skills.
- Be an excellent verbal and written communication skills.
- Have excellent interpersonal skills and relationship building (internal and external).
- Possessing experience within industry Risk/Payments/Fraud teams and document review/verification knowledge is preferred.
Different benefits packages are tailored to fit each location, but here's a taste of what may be on offerThis Is What You'll Get
- Annual vacation
- Annual bonus
- 401K program
- Health insurance
- Company share scheme
- Home office allowance
At Bally's Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do We areDna / Values
Always Readyto embrace change, adapt, and do what it takes to delight our customers. We believe that
At Bally's Interactive, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.You Make The Difference, which is what gives our players the best experience and keeps them coming back. We are
All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are
Learning Every Dayby showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally's we
Love To Leadby thinking differently, seeking innovation, and always looking for ways to raise our game.
Equal Opportunities
Flexible Working
At Bally's Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week. Salary Range: $54,000-$60,000plus a yearly bonus of up to 10%.Qualifications
Experience in online gambling or the banking industry
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Risk & Fraud Analyst - Jersey City, United States - Bally's Interactive - Jersey City
Description
Who We Are
Bally's Interactive is the digital arm of one of the world's leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming, free-to-play, and daily fantasy spectrum. Our brands and sites include market movers and shakers like Bally Bet, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.
Well, What About The Team?
Our team is growing and we're looking for a Risk & Fraud Analyst to be play an integral part in continuing to strengthen our team. Our Risk & Fraud team are responsible for detecting, identifying and preventing fraud losses to the business. Our team operates like many others: we verify legitimacy of accounts and play, validate, and review fraudulent activity and assist players and team members with various queries. Our team operates primarily on Eastern time and shifts range between Mon-Fri 07:00-18:00 with every 1 in 5 weekends required.
Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally's operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.So, What Will You Be Doing?
