Team Lead, NA Sales Support - Chelmsford
2 days ago
Job description
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us
Job Description
The Team Lead – NA Sales Support manages a team of Sales Operations Specialists who are tasked with providing guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks.
You will report to our NA Sales Support Manager.
Key Responsibilities:
Leadership & Team Management
- Lead, coach, and develop the NA Sales Support team to achieve operational excellence
- Foster a collaborative and customer-focused culture aligned with company values
- Manage resource allocation and workload balancing through case management
Operational Excellence
- Oversee the delivery of primary services centered around collaboration, navigation and support ensuring and accurate support for sales teams
- Be a escalation point for complex or high‑impact cases
- Provide hands‑on specialist support for priority issues
- Maintain working proficiency in specialist functions to support the team and ensure continuity
- Maintain relationships with the Sales teams and other internal functions (Customer Care, Global Revenue Management) to ensure seamless support delivery
- Review existing processes to identify candidates for process improvement
The Essentials - You Will Have:
- Bachelor's degree or equivalent experience
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The Preferred - You Might Also Have:
- Bachelor's degree in Business, Sales, or related field (or equivalent experience).
- Minimum 5 years of experience in Sales Support, Sales Operations, or Customer Support.
- Experience with ERP and CRM applications - Salesforce, SAP
- Experience with analytics or reporting software - PowerBI, Tableau, Qlik
What We Offer:
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
- To learn more about our benefits package, please visit at
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
This position is part of a job family. Experience will be the determining factor for position level and compensation.
#LI-Hybrid
#LI-PH1
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at
Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
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