Business Application Specialist I - Virginia Beach, United States - City of Virginia Beach

Description

The City of Virginia Beach is recruiting for a Business Application Specialist I to join the Director's Office division of the Planning & Community Development department. The BAS will support one or more divisions within the Planning Department.

Specific duties/responsibilities include, but not limited to:

• Provide support for the Planning department applications.
• Troubleshoot and triage department software/hardware requests.
• Analyze and document department divisions' business processes; Identify opportunities to improve process efficiency and productivity.
• Maintain division's inventory of hardware; Configure and deploy mobile hardware (MiFI, Cellphones,Tablets) used by field staff.
• Works in coordination with the department/requestor to generate reports related to FOIA requests
• Create/Update custom reports (Ad-hoc and/or SQL)
• Liaison with IT Department to resolve software and/or hardware issues.
• Conduct meetings or make presentations to communicate information as requested or needed.
• Assists in department level business application support for the Accela application, including user support and training for approximately 135 users.
• Assist in software upgrades, including testing, training, and troubleshooting. Assist in developing training materials and assist in end-user training.
• Review software code and/or data for discrepancies.