Customer Care Associate - New York, United States - RegenLab USA

Description

CUSTOMER CARE ASSOCIATE / INSIDE SALES

JOB DESCRIPTION

Our company is recognized as a certified global leader in medical biotechnologies, specializing in cellular therapies. We are looking for a talented and competitive Customer Care Associate/Inside Sales candidate who will thrive in a sales/manufacturing industry.

Hours of Operation: 10AM – 6PM (Monday – Friday)

Location: Brooklyn (Moving to Jersey City, NJ after 7/31/2024)

Salary: $55,000 + Commission

The Customer Care Associate/Inside Sales position performs a variety of support tasks to offer exceptional service to our customers/clients.

· Reaching out to new leads generated by outbound call programs to present the company and its products.

· Follow-up on all assigned perspective and active clients and report the status of the projects/action plan in the local CRM (Salesforce experience a plus)

· Listening to customers' concerns and providing detailed information regarding products & services.

· Presenting customers/clients with additional information regarding new products and/or services

· Determining the quickest, most effective method to respond to a client's or customer's questions.

· Escalating queries and concerns

· Troubleshooting common issues with a product or service

· Willingness to take on additional projects as requested.

· Strong work ethic

· Shows interest in the manufacturing industry.

· Experience related to sales, medical devices & terminology.

· Strong phone presence and experience making frequent calls daily.

· Excellent attention to detail and written and verbal communications skills.

· Ability to multi-task, prioritize, and manage time effectively.