CSR to TDM - Melbourne - Altimeter Solutions

Description

CSR to TDM Job Description

We've identified the key skillsets required for this role, prioritized below as Must Haves and Nice to Haves.

• A minimum of 6 years relevant experience or a post-secondary degree with 2 years related experience.

Nice to Have:

• Customer service experience and networking skills including OSI Layers 1-3, SONET, Time Division Multiplexing (TDM), RF, OSPF, BGP MPLS and HSRP technologies.
• Familiarity working with network technologies such as Ethernet IP Frame Relay ATM WAN LAN SONET and TDM using test methods to analyze channelized/unchanneled T1/T3 DAC equipment and Netflow tools.

This innovative position offers candidates opportunities for continued growth starting as CSR progressing into Network Operations Specialist roles.

• Provide technical support handling inbound outbound calls managing Outlook Email queues inputting data Incident Management Queue Call Center environment,
Solicit alarm conditions analyze troubleshoot networks minimize disruption impact FAA networks,,Monitor availability assign field technicians jobs Utilize software procedures check technician assignments update tickets submit resolve incidents follow standard prioritize tasks urgency importance team adapt new changing situations willingness learn OSI Model participate training IPs Time Division Multiplexing Technologies remain calm urgent communicate customer services maintain attention detail work onsite network Call Center flexibility shift day on-call emergencies backup facilities initiated commute Melbourne technically operate proficiently demonstrate proactive responsive require patience confidence fully develop demonstrated multiple projects certify dedication expertise industrious occupation possessing -

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