Desktop Support Technician - San Jose, United States - TEKsystems

    TEKsystems
    TEKsystems San Jose, United States

    1 month ago

    TEKsystems background
    Description
    :


    As a Desktop Support Technician at Synaptics, you will work along side 1 other technical support team member to support the 3 buildings on the San Jose campus.

    The person they are looking for will be responsible for and must be knowledgeable in the following:


    • Maintain and document processes in the expanding IT team, adapt and implement both manual and electronic business processes to effectively support the systems and network analysis and administration work.
    • Perform 1st & 2nd level diagnostics and support for internal employees on campus and remotely (approximately 200 users per bldg. 600 total for SJC campus, some will be onsite remote users);
    • Provide diagnostics and support for all internal systems including, but not limited to, mobile devices (iOS and Android), Lenovo Computer Systems (laptops and desktops), Tablets, iPads, and all other non-standard lab endpoints;
    • Expand and modify computer systems in the company's environment in order to support current versions of Microsoft operating systems (Windows 10, 7);
    • Develop, document and maintain system support for the Microsoft Office 365 Suite, MS Word, Excel, PowerPoint, Outlook;
    • Troubleshoot and maintain Zoom Unified Communication Platform;
    • Test, Maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems, to improve the overall productivity and efficiency of the internal employees and IT environment. (i.e. Windows 10/ 7, Microsoft Office Suite, Service-Now ticketing system, all other relevant hardware and software systems.)
    Skills:

    Windows 10, Active Director, Office365

    Top Skills Details:

    Windows 10, Active Director, Office365

    Additional Skills & Qualifications:

    Technology stack includes:


    • Lenovo shop Primarily use Window 10, basic Mac know would be ideal because they are integrating them into the environment.
    • Zoom
    • ServiceNow for their ticketing system
    • Acronys for imaging
    • MobileIron for MDM (iOS and Android)
    Experience Level:

    Intermediate Level

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.


    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.