Customer Success Associate - Orlando, United States - Taxfyle

Description

Job Details

Job Location :
Coconut Grove, FL

Salary Range :
$45, $50,000.00 Salary/year

Description

Taxfyle's mission is to make professional services accessible and available to all .

At Taxfyle we're leading the packing in creating the East Coast's very own Silicon Valley, join us in our efforts to reshape the world's multibillion-dollar professional services industry.

Regarded as one of the fastest-growing companies in the country, Taxfyle has transformed professional tax prep with an easy-to-use mobile platform heralded as Uber for Taxes.

Gear up for the modern era of accounting and professional services and make part of this exciting organization

The Customer Success Department is responsible for not only the success of our clients but also ensuring year over year retention and growth.

We are responsible for building lasting relationships with all our clients. Customer Success Associates at Taxfyle are responsible for providing excellent customer service to our clients. This individual is a self-starter and able to work in a fast paced environment.

They actively solve problems with clients in a timely manner and fully analyze any issue before escalating to a manager.

All associates are well versed in the Taxfyle platform and also assist with the onboarding and implementation of our smaller B2B clients.

They are responsible for proactively following up with customers and ensuring user adoption for their assigned B2B clients.

Qualifications

RESPONSIBILITIES
Support new client deployments and on-board client teams, enabling them to gain immediate and ongoing value from Taxfyle

Ensure customers derive maximum value from Taxfyle

Analyze the clients business model to ensure the correct workflow on our platform

Own the engagement, retention, and growth of your customers

Create and improve upon internal processes to support seamless deployments and customer engagements

Address general client and CPA/EA concerns over our messaging platform

Collaborate and share customer feedback with internal Product, Engineering, and other cross-functional colleagues to enhance ongoing product development efforts

Completing special projects as needed and other duties as assigned

Qualifications and Skills

Bachelor's degree (B.S. or B.A.) from a four-year college or university.

Demonstrated experience providing excellent customer service in a professional environmenT

Demonstrated experience operating with a high level of integrity in a service-oriented role

Demonstrated communication skills - you can write in a clear, pleasant, professional way to a variety of audiences even in difficult situations

Superb time management skills - you can organize and manage multiple priorities and frequent distractions

Proficiency with Google Docs, Sheets, and Gmail

A flexible and hard-working spirit, proud to work in the trenches to delight our customers

Salary

$50,000-$55,000.00 DOE

The world's first on-demand CPA marketplace, Taxfyle is aiming to disrupt the accounting industry this tax season, by bringing the world's first on-demand CPA tax preparation mobile application and business model to market.

We are one of Miami's fastest-growing startups. For more information, please visit our webpage,

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