Principal UX Researcher, Alexa AI - Boston, United States - Amazon

Description

Amazon strives to be the worlds most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The Amazon team designs and engineers high-profile consumer electronics, including Kindle eReaders, Fire tablets, Fire TV, Echo, Ring, Blink, Eero, Halo, Kuiper and Zoox. We are also the home of Alexa, a cloud-based intelligent voice assistant, to provide information, answer questions, play music, control your smart home and much more. Alexa is integrated into many of our products and partner products and many thousands of devices work with Alexa.

The Alexa AI Information team is looking for a Principal UX Researcher who leads through their work and is comfortable with all stages of the product lifecycle. We are seeking someone who is an expert practitioner with the ability to dive deep into our customers needs while collaborating across multiple teams and programs.

You will help influence and drive critical business decisions, meet regularly with customers and senior leaders, collaborate frequently with designers, product managers and tech to facilitate research that will define the direction of our software experiences.

This role is intended for a research leader who knows how to use the artifacts of research, hard data and deep intuition to create and improve consumer-facing user experiences.

Key job responsibilities

The Principal UX Researcher should posses excellent communication and writing skills as the research insights will directly impact business strategy and design direction. In addition, the Principal UX Researcher will:

Work in collaboration with leadership to define research roadmaps and programs that improve customer awareness and obsession within the organization.

Design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelines

Uncover and investigate unmet needs while validating new solutions (e.g. interview facilitation, ethnographic skills, journey mapping, design heuristic reviews, persona creation, etc.)

Use UX Research expertise to help teams design meaningful and usable solutions (e.g. lead ideation sessions, conduct usability studies, a/b testing, card sorts, etc.)

Collaborate with designers, business strategy, product managers, program managers and engineering

Present proposals and results in a clear manner backed by data and coupled with actionable conclusions/recommendations

We are open to hiring candidates to work out of one of the following locations:

Boston, MA, USA | Irvine, CA, USA | San Francisco, CA, USA | Santa Barbara, CA, USA | Seattle, WA, USA | Sunnyvale, CA, USA

Basic Qualifications

10+ years experience as a UX Researcher

Experience combining qualitative and quantitative research methods

Experience with maturing a research practice (which may include setting up more streamlined research operations, mentoring, and experimenting with ways to increase research impact in the organization)

Preferred Qualifications

Experience setting up new research programs that span formative and evaluative methods

Experience collaborating with quantitative research experts

Experience creating nimble research frameworks in addition to research tools such as

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $144,900/year in our lowest geographic market up to $269,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.