Network Support Engineer - Oklahoma City, United States - Oklahoma State Regents for Higher Education

Description

Position Details

Position Information

Position Title
Network Support Engineer

Position Number
100298


FTE
1.0


FLSA
Exempt

Pay Rate
$55,000 to $70,000 annually, plus benefits

Position Type
Full-Time

Posting Detail

Posting Number
249

Essential Function

Provide customer service/technical support for OneNet's statewide Internet services.

Responsibilities and Duties

• Tier 2 support for the OneNet Helpdesk for network-related issues.
• Establishment, configuration and testing of new circuit connections.
• Support of circuit changes, upgrades and modifications to facilitate customer growth.
• Actively support router changes, upgrades and modifications such as packet filtering, firewall services, VPNs and router upgrades.
• Work in conjunction with the customer's technical/consulting services to establish, improve and/or upgrade customer services and/or OneNet offerings as required by the customer.
• Document helpdesk activities through the use of the ServiceNow system for tracking and billing purposes.
• Configure and Maintain MPLS and other OneNet Virtual Services.
• Address tasks and projects in the Network Group as assigned.
• Serve on call rotation with Network Group.
• Similar duties as assigned.

Minimum Qualifications

The candidate should possess knowledge of internet service providers, networks and/or computer operating systems. The candidate must have an understanding of TCP/IP and related protocols and technologies. Must also be able to troubleshoot and provide solutions to network and application issues.

Candidate must have the ability to communicate effectively and establish and maintain effective working relationships with peers and network customers.

Candidate must be self-motivated and demonstrate a willingness to follow through on tasks and have the ability to learn and grow technologies relevant to advancing OneNet and its customers.

Must provide a cellular telephone, cellular service and home Internet service for work-related activities. Some travel is required.

Preferred Qualifications

• Capability to plan, design, install and implement a variety of network infrastructures.
• Proficiency in routing protocol management (OSPF, BGP, ISIS, ie).
• Proficiency in configuration and management of Juniper and Cisco platforms.
• Experience with Python, Perl, R, and/or C#
• Experience with Linux and system automation tools such as Puppet/Ansible.
• Experience with virtualization, orchestration, and scripting.

Supervision

The employee performs work under the supervision of the Network Services Manager.

Work Hours
Agency offices are open to the public from 8 A.M. to 5 P.M. Monday through Friday. These are the normal office hours for Agency employees.

Physical Demands

Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly.

Physical ability to lift up to 25 pounds (on occasion up to 50 pounds), to bend, crawl, stoop, climb stairs or ladders, walk and reach.

Must use the proper manual handling equipment including but not limited to dollies, carts and lift team members. Duties are normally performed in an office environment with a moderate noise level.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The Oklahoma State Regents for Higher Education is an Equal Opportunity Employer.

Posting Date
11/15/2023

Closing Date

Open Until Filled
Yes

Special Instructions to Applicants
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