AVP, Strategic Credit Initiatives - Charlotte - Synchrony Financial

Description

Job ID: 2600298
Job Description:

Role Summary/Purpose
The AVP, Strategic Credit Initiatives role is responsible for managing and driving client initiatives across the Credit and Fraud lifecycle. This includes Acquisitions, Account Management and Transactional Fraud, Authentication, Data Analytics, Data Management, Governance and Reporting. This role serves as the primary point of contact and liaison between clients, leadership and cross-functional teams.

Essential Responsibilities
Lead strategic initiatives across the Credit and Fraud lifecycle, acting as project manager to successfully launch new products, onboard clients, and drive initiatives while minimizing risk exposure and escalations. Gather, analyze, and document comprehensive business requirements to ensure clarity and alignment. Oversee and coordinate testing efforts, ensuring all project deliverables meet requirements, uphold high-quality standards, and comply with documentation protocols. Collaborate with cross-functional teams to manage new client integrations, conversions, merchant terminations, support rebranding efforts, and facilitate client deconversions seamlessly. Drive portfolio growth and enhance client satisfaction by balancing risk management, portfolio soundness, and the deployment of new products and clients through a collaborative cross-functional approach. Champion innovative strategies for product deployment, driving continuous improvement and business innovation. Provide effective and credible challenges to critical business decisions and processes to ensure sound outcomes. Perform additional duties and lead special projects as assigned.

Qualifications/Requirements
Bachelor's degree with 5+ years in Project Management OR 9+ years in Project Management without a bachelor's degree. At least 3 years of project management experience. Minimum 3 years experience working with Fiserv systems. 1+ year of cross-functional leadership experience. Ability and flexibility to travel for business as required Desired Characteristics: Proficiency with advanced project management tools (e.g., Jira, Confluence). Experience with Credit and Fraud policies and procedures. Experience managing complex initiatives in the Credit and Fraud domains Strong leadership skills with ability to motivate the guide teams Excellent communication and stakeholder management skills Product Owner Certification (a plus)

Eligibility Requirements
You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment
When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.

Grade/Level
11 The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle.

Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit