Service Manager - Maryland, United States - Tecta America

Description

Tecta America Fruitland is a well-established commercial roofing contractor with history dating back to 1969.

In 2010 we merged with Tecta America Company and solidified our position as a leader in the commercial roofing industry.

We are currently seeking an experienced Service Manager for our Fruitland, Maryland location
The Service Manager will operate and manage the Service Department & Team.

The Service Manager will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.

This position reports to the Operating Unit President.

Responsibilities Include:
Plan, organize, and establish objectives and goals for duties assigned
P & L responsibility for the Service Department
Ensure that field personnel are fully trained in order to perform their job at a high level
Handle all day-to-day service department business including review of time cards, service tickets, review Hot Sheet requests, scheduling, and communicating with field crews and office staff
Oversee flow of documents, (final invoice and/or estimation including final delivery of proposal)
Review estimates, inspections, letters, scopes, proposals and invoices for service work
Assist in collection of past due accounts receivable for service related work
Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
Proactively visiting new job sites and customers to generate new leads.
Reviewing, preparing and submitting bids and work orders.
Managing projects to meet targeted schedules and costs.
Processing submittals, contracts and change orders.
Reviewing and approving invoices, material slips, purchase orders, contracts, and proposals.
Working with prime and subcontractors on all phases of projects including schedules, change orders, submittals and quality control.
Making cold call and targeting new clientele.
Timely responding to customer requests, questions and problem solving.

Requirements:
Minimum of 5 years' experience in Service/Repair and reroofing estimating.
3+ years' experience in roofing, construction, or related field
Work well within a Project Team environment.
Able to read blue prints and understand specification
Knowledge of business and management principles
Proficient with Microsoft Office Suite (Outlook, Excel, Word & Project)
Must be able to sell, estimate and develop new business
Strong oral and written communications skills. (reports, scopes and/or proposals)
Ability to professionally manage existing and new accounts and department
Respond to calls within 24 hours
Valid Driver License
Ability to pass Substance Abuse Testing.
Ability to pass Security Screening for work on Government projects.
Bilingual English/Spanish communication skills are a plus but not required.

Tecta America Fruitland offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.

Equal Opportunity Employer, including disabled and veterans.

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