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Framingham

    Gas Maintenance Field Service Supervisor - Framingham, United States - Cumberland Farms

    Cumberland Farms
    Cumberland Farms Framingham, United States

    3 weeks ago

    Default job background
    Description
    :
    Position Summary:

    Performs repairs and maintenance to a variety of equipment including but not limited to: Gas Station Fueling Equipment and Underground Storage Tanks. Supervises repairs and maintenance on Dresser Wayne and Gilbarco Veeder-root fuel dispensers. Including all dispenser electronics, communications and hydraulic systems. Oversees work assignments for field service personnel who perform on-site services including installation, maintenance, and repair. Schedules Field Service Technicians. Oversees most day to day operations of team. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Handles other duties as assigned.

    Responsibilities:
    • Performs repair and maintenance services in the field
    • Provides support and training for team members in the field
    • Oversees day to day service operations in a 24x7 environment
    • Schedules and assigns jobs and work areas to Field Technicians according to their skills, geography, etc to maximize tech efficiency, ensure geographic coverage, and meet established service levels.
    • Manage after hours "on call" schedule
    • Reviews work orders for completeness and accuracy to ensure accurate billing
    • Ensures all department tools, equipment, and vehicles are in good working order
    • Review and approve payroll
    • Employee evaluations
    Working Relationships: Internal: Operations, Fleet, Payroll, HR, FSS Managers, Coordinators, and Dispatchers External: Equipment, Parts, Service vendors. Equipment manufacturers.

    Requirements:
    Minimum Education: A high school diploma or its equivalent.

    Preferred Education: Associates degree or equivalent work experience. Demonstrated knowledge of critical fuel dispensing equipment and infrastructure. Management/Leadership training.

    Minimum Experience: Supervision of Field Technicians. 3+ years technical experience in the trade. Basic working knowledge with Microsoft Office products - Word, Excel, Outlook. Proficient with smart phone and/or tablet computers.

    Preferred Experience: 3+ years experience supervising Field Service Technicians. Dispatching software system experience.

    Licenses/Certifications: Valid driver's license.

    Soft Skills: Ability to write and speak effectively to individuals and groups.

    Other: Physical Travel Travel as needed - Regionally Daily, Nationally infrequently.

    Hours & Conditions: Ability to work extended hours and weekends as necessary. Other
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