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Spa Concierge - New York, United States - Aman Group
Description
**Spa Concierge**
CAROUSEL_PARAGRAPH
New York, New York
Spa & Wellness
1202
** Share Job**
** Job Description**
**OVERVIEW**
At Aman we are on a mission to create the worlds ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests and owners perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the **Aman way of life** a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:
**Invest in individuality** fostering an environment where each person can push boundaries, take risks and challenge norms.
**Nurture pathfinder spirit** exploring experiences, opportunities and locations which transform into new exciting ventures.
**Act like owners** taking charge, leading by example and an immense sense of pride in our work.
**Celebrate communities ** ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.
**OVERVIEW**
The Spa Concierge will meet and exceed guest expectations by providing efficient and courteous spa and wellness services in accordance with Amans Ambition, Purpose, Brand Pillars, Values and Spirit. The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, escorting guests, any POS sales including retail and checking in and checking out all guests, providing spa tours in a professional manner.
**RESPONSIBILITIES**
Keep work area clean and neat at all times.
Must follow all Standards and Procedures as taught by designated trainers, Lead Therapist or Spa and Fitness Management Team.
To ensure that a high standard of service is maintained throughout the Spa.
Assist in the operations of all spa departments as required:
Front Reception Desk
Spa Retail Area
Relaxation Area
Wet Area
Fitness Center
Spa Houses
Maintain inventory of supplies for the operations of the spa reception.
To maintain a high standard of appearance and personal hygiene at all times as requested by Spa Director.
Must attend all training courses as deemed necessary, and must adhere to training as set down by the Spa and Fitness Management Team..
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
To be adaptable, flexible and accountable for all actions.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa and Fitness Management Team.
To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of the spa and wellness areas and offers return guests "re-orientations". Courtesy to guests and other members of staff at all times.
Processes incoming and outgoing packages, i.e., FedEx, UPS, etc.
Oversees incoming and outgoing guest and spa colleague business-related faxes.
To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy.
Ensure that the reception area is tidy, clean and stocked at all times.
Ensure the completion of confirmation phone calls for the next business day
Print confirmation letters and pull files for the next business day.
To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints or concerns.
To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the clients needs are of first importance.
To recognize the importance of "sales" in every aspect of their role and be responsible for achieving sales targets as set by the Spa Management Team..
To assist in the smooth flow of the guests journey throughout the day.
To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.
Must be a team player and assist all spa and hotel colleagues where necessary.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Management Team..
To perform all opening and closing duties.
To have a thorough understanding of Spa Soft, all treatments and programs offered in the spa and fitness and all retail products.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa and Fitness Management.
Will greet each guest with a smile and acknowledge guest even in passing.
Will proactively offer assistance to all spa guests when necessary.
Maintain spa facility tidy and clean based on our hygiene standards
Ensure high knowledge of additional hotel services, Rooms, F&B etc.
Support during all spa and fitness special events and activities as requested
Responsible for maintaining knowledge of all spa, fitness and member activities, spa treatments, spa products, fitness and wellness programs
Handle guest complaints and inquiries in a courteous and efficient manner, informing supervisor when required, to ensure follow through and the problems are resolved satisfactorily
Carry out any other duties and responsibilities as assigned by spa and fitness management team.
**QUALIFICATIONS**
2 Year Experience in a luxury hotel environment or similar
Ability to stand for long periods of time
Positive, engaging, and energetic personality
Able to be organized, manage time wisely and work with little to no direct supervision
Very high attention to detail
Sensitive to cultural nuances
Excellent communication skills, both written and verbal on English
Able to handle a multitude of tasks in an intense, fast paced environment
Excellent people skills and the ability to work under pressure and with various stakeholders
Ability to maintain a clean and professional appearance as per company policies
Ability to stand for extended periods of time
Multi-lingual is a plus
