Branch Manager I Oakview - Omaha, United States - Tucci Learning Solutions

Description

Job Location Oakview - Omaha, NE Education Level None Supervises: Branch Employees

Oversees the operation of a branch office with total loans and deposits of varying amounts. Exercises executive and administrative control over the functions of the office. Administers the operation of the branch with primary emphasis on deposits, loans and customer service activities.

Major Duties and Responsibilities

Provides personnel management for branch staff.

Oversees hiring of Tellers to adequately staff branch location

Works with management to hire Universal Bankers, Assistant Branch Managers and Personal Bankers

Manages overall branch office operations.

Responsible for maintaining office building, grounds, equipment and fixtures.

Handles all types of deposit and loan accounts.

Prepares reports for management as required.

Establishes and helps to attain internal performance objectives for branch office business volume, deposits, loan portfolios and quality of audit reports.

Actively promotes the branch office by making sales calls, conducting outreach events and community involvement.

Provides and maintains a professional business-like atmosphere within the branch office.

Reviews staff members for formal performance evaluations and recommends salary adjustments. Counsels employees when needed. Coordinates staff training when needed.

Effectively coaches Branch employees to achieve sales, customer service and operational goals.

Tests branch security equipment and investigates security issues when needed.

Represents the financial institution in public relations activities and community affairs.

Provides efficient and courteous customer service, cross-marketing products and services to generate new business for the financial institution.

Assist customers in a responsive, friendly and courteous manner.

Be knowledgeable in assisting customers using financial institutions core values, and how they relate to our products and services.

Opens and maintains accounts offered by the financial institution.

Prepares and maintains account paperwork, including signature cards, check orders, transfers and service charges.

Provide superior customer service.

Required to exercise sound judgment with moderate supervision.

Performs the duties of a Universal Banker and Teller II all levels of Bank Branch personnel as necessary.

Efficiently utilize all system programs to help research and assist customers.

Time management skills used to complete projects while maintaining excellent customer service.

Other duties as assigned.

ACCESS Pledge

Our **pledge** is to be the preferred community bank by:

Inspiring a team committed to living the ACCESSway

Building long lasting relationships

Being trusted advisors for our clients

Being meaningful contributors of time, talent and resources in the communities we serve.

ACCESSway

***A*ccessible*:*** Always be approachable, willing to listen and eager to help.

***C*haracter*:*** Approach everything with integrity, professionalism, confidentiality and honesty. Address all matters promptly and directly.

***C*ustomer Centered*:*** Our customers always come first. Greet them by name and with a smile. Customers, whether internal or external, are not an interruption of our work, they are the purpose of it.

***E*xcellence*:*** There are no shortcuts to quality. Be thorough, timely and accurate in all that you do.

***S*erving *the* community**: Servicing others is who we are. Give back to the community with your best combination of time, talent and resources.

***S*trive to be *the* best:** Work hard to be the best in everything you do. Seek opportunities to further your knowledge and skill-set.

***W*e value teamwork**: We work together as a team; not as individuals. Open and honest communication must be practiced at all times. Challenge, support, trust and learn from each other. All for one and one for all

***A*ttitude**: A positive outlook keeps the ACCESSway thriving and helps our team succeed. Work hard, have fun and enjoy the journey.

***Y*ou are the difference**: You are empowered to go above and beyond for our customers. You represent he bank in each and every interaction. It is up to you to embrace the ACCESSway and live it each day.

Education and Experience

Bachelors degree and three to five years previous experience as a Universal Banker or equivalent to gain the knowledge of various transactions necessary in order to assist branch staff.

1 year of people management experience

Six months- to one year-experience accepting applications and processing consumer loans.

Extensive background in financial institution operating policies and procedures, banking regulations (state and federal), employee development, and public relations.

Ability to supervise, monitor and evaluate the work of others.

Demonstrated customer service and communication skills.

Knowledge of bank products and services offered.

Effective selling, cross-selling and referral skills

Excellent communication skills (written, verbal, listening).

Detail-oriented and well-organized, ability to handle multiple priorities and produce results, ability to work independently as well as part of a team.

Self-motivated/takes initiative.

Proficiency with computers.

Ability to effectively work with colleagues and on multiple projects simultaneously, managing time and resources to ensure that work is completed efficiently and within established timeframes.

***ACCESSbank is an EEO Employer/Vet/Disabled***