Customer Care Agent - Fort Myers
2 weeks ago
Job summary:
The Job As a Customer Care Agent you will be responsible for answering calls e-mails and other interactions based on specific training received from consumers vendors retailers and Ace corporate staff Your goal is to identify the contact's issue/question research the potential solution/answer determine the best solution/answer and work with the contact to resolve their issue or answer their question Anything not resolved or not answered at this level is escalated to a Customer Care escalation team or a subject matter expert partner What you'll do Receive questions/information requests and identifies the contact's specific needs Research the contact's issue/question in the knowledge database interpret guidelines/procedures and identify the best solution/answer Either answers the contact's question/information request or work with the contact to resolve their issue Documents...
Job description
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