- General:
- Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
- Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
- Prepare drinks correctly and promptly for guests at bar and F&B Servers.
- Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary.
- Understand and adhere to established cash handling procedures and policies.
- Assist with cleaning the bar area and with inventory.
- Appropriately use all bar equipment and cash handling systems.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Have complete knowledge of all casino events and promotional activities, and assist as needed.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
- Perform other duties as assigned or reasonably requested by any member of management.
- Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards.
- Tools and Technology: Computer station, MICROS cash register system; Serving trays and cash caddy; beverage dispensers; blender; ice cart/tub; hand dolly; cleaning materials; wet mops and brooms.
- Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. No tax returns are required for this position.
- Experience: A high school diploma or GED equivalent is preferred.
- Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations.
- Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. Actively looking for ways to help people.
- Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
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Description
ESSENTIAL DUTIES & RESPONSIBILITIESQUALIFICATIONS
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
