Network Technician - Santa Barbara, United States - Impulse

Description

We are looking for a qualified Network Technician to join our company in the
Santa Barbara County region.
Please note that those who are not located in the area should not apply. This is a full-time role in the office.

The ideal candidate should know layer 1 and IP routing and switching well and be excited to gain more knowledge about fiber in both corporate and communication environments.

Responsibilities

SUMMARY:
Performs customer installations

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manage tickets and tasks in the 'Service Implementation' queue in our internal ticketing system
• Perform pre-installation site evaluation
• Document all site evaluation information in the corresponding ticket
• Configure Hardware prior to installation and have it reviewed by Network Engineering. Apply asset tags Document all relevant hardware configuration information in the customer database
• Install hardware at the customer premise
• Provide preliminary training on Pulse Fiber service, SFP's approved Adtran, and Juniper CPEs. Work through hardware integration into the customer LAN
• Setup internal monitoring of all circuits and equipment
• Procure monthly, quarterly, and yearly Jeep maintenance
• Regular and predictable on-site attendance is a requirement to perform essential functions of this position

Qualifications

• Experience with cabling, fiber, and punch-down blocks
• Networking certifications are a plus
• Network equipment configuration a plus
• Educational requirements include a high school diploma or equivalent GED certification
• Exhibits strong leadership and customer service skills
• Must have excellent time management and organizational skills
• Proven customer service experience with a strong guest-focused mentality
• Food service industry experience is required