Dispatch Supervisor - Omaha, United States - University of Nebraska Medical Center

Description

Requisition DetailsGENERAL REQUISITION INFORMATION EEO Statement: UNMC is an Affirmative Action Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities

Location Omaha, NE Requisition Number:

Staff_13037 Department Public Safety Business Unit Business & Finance Reg-Temp Full-Time Regular Work Schedule Day, evening, night and weekend hours.

Schedule and days off can vary.

Remote/Telecommuting No remote/telecommuting opportunity Position Summary POSTING FOR UNMC EMPLOYEES ONLYThe Dispatch Supervisor oversees and coordinates the activities of the dispatch center and dispatch personnel; responsible for directing and supervising subordinate staff; assigns and delegates work projects; schedules employees to ensure and maintain proper staffing levels; conducts performance management including evaluating work performance, coaching, and mentoring; implements corrective action for performance and conduct issues.

The Dispatch Supervisor has the ability to perform the full range of dispatch duties in addition to overseeing the dispatch center operations.

Duties are in support of medical staff and public safety officers, providing for the protection, safety, and security of students, faculty, and staff at UNMC and UNO, related properties, and visitors.

Responsibilities also include troubleshooting critical operations programs to include computer-aided dispatch (CAD), criminal justice information systems, building access software and hardware inclusive of CCTV, alarm monitoring software, and performing a variety of support functions including alarm monitoring and processing, records management, found property management, and purchasing, supply and inventory.

Position Details Additional InformationPosting Category Operations Working Title Dispatch Supervisor (Posting for UNMC Employees Only) Job Title Public Safety Specialist (Para) Salary Grade PS23H Appointment Type C

• REG OFF/SERV HRLY Salary Range $ $41.

683/hourly Job Requisition Begin Date 05/02/2024 Application Review Date 05/09/2024 Review Date Information:
Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications Required Education:
High School education or equivalent If any degree major/training is required, please specify the type

(NOTE:

Concentration and minors are not equivalent to a major)

NARequired Experience 3 years If any experience is required, please specify what kind of experience:
Dispatch experience that demonstrates the ability to communicate effectively in routine and stressful situations.

Required License Yes If yes, what is the required licensure/certification? Must be able to successfully complete the NCIC Training course in the State of Nebraska within 12 months of employment.

Must be able to obtain the Emergency Number Professional (ENP) designation through NENA within 24 months of employment.


Required Computer Applications:
Microsoft Excel, Microsoft Word,

Microsoft Outlook Required Other Computer Applications:
Required Additional Knowledge, Skills and Abilities: ADAPTABILITY

• Adapts to change, is open to new ideas, willingly takes on new responsibilities, handles pressure, and adjusts plans to meet departmental/business enterprise needs.

BUDGETS/COST CONTROL

• Plans for and uses resources efficiently.

Always looks for a way to reduce costs. Creates and contributes to accurate and realistic budgets. Tracks and adjusts budget accordingly.
COMMUNICATION

• Communicates well both verbally and in writing.

Completes accurate and punctual reports, demonstrates good listening skills. Demonstrates behavior that is welcoming, friendly, open and approachable.
DECISION MAKING/JUDGMENT

• Recognizes problems and responds appropriately.

Systematically gathers information, sorts through complex issues and seeks input from others. Addresses root cause of issues and makes timely decisions. Ability to make difficult decisions. Communicates decisions to all appropriate personnel/departments/shareholders.
JOB KNOWLEDGE

• Demonstrates the necessary management, administrative, professional and/or technical skills to meet or exceed position expectations.

Uses common sense approach to completing tasks and meeting deadlines. Keeps job knowledge current, is in command of all critical issues that develop day-to-day on the job. Seeks to increase job knowledge and value to organization.
PEOPLE DEVELOPMENT

• Provides feedback and coaching to team.

Rewards hard work, innovative thought processes, and takes a mentoring role. Responsible for challenging and developing employees. Effectively embraces the diversity of skills and leverages and improves the skills of all direct reports. Defines position requirements and necessary skills and embraces/encourages diversity in the applicant pool.
PROBLEM SOLVING/ANALYSIS

• Breaks down problems into smaller components, understanding underlying issues.

Ability to simplify and process complex issues, and understand the difference between critical details and unimportant facts. Focuses attention on the primary source or cause of a problem. Demonstrates the ability to identify and successfully resolve issues before they become significant problems.
RESULTS FOCUS

• Targets and achieves results by setting goals, prioritizing tasks, and overcoming obstacles.

Accepts accountability for results achieved. Provides direction, leadership and motivation.
QUALITY SERVICE

• Ability to handle internal/external customer questions, concerns, and complaints effectively.

Communicates positively and maintains a pleasant, approachable, professional image.
TECHNOLOGY

• Ability to operate standard office computers and software, successful operation of highly complex equipment/tools to achieve functional area objectives.

TEAM LEADERSHIP

• Anticipates and resolves conflict.

Is able to turn team diversity into opportunities to coach and educate while effectively utilizing team talents. Listens well and diffuses conflict before it starts.
TYPING

• Ability to type a minimum of 35 WPM with 90% accuracy demonstrated through pre interview testing.

Preferred Education:
Relevant coursework/specialized training or equivalent If any degree/training is preferred, please specify the type: Bachelor's Degree in related field

Preferred Experience:
Dispatch experience with a public safety department in law enforcement or hospital facility.
One (1) year of supervisory/leadership experience.

Knowledge of Leadership and supervisory principles and methods related to small team or shift operations preferably in a public safety dispatch environment.

Preferred License:
No If yes, what is the preferred licensure/certification?:

Preferred Computer Applications:

Preferred Other Computer Applications:
Preferred Additional Knowledge, Skills and Abilities: Knowledge of state and local laws and University policies.
Ability to evaluate and resolve complex problems.
APCO Basic Telecommunication Training or Equivalent.
Knowledge of medical terminology.
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