Client Care Coordinator - Connellsville - Ford Office Technologies

    Ford Office Technologies
    Ford Office Technologies Connellsville

    19 hours ago

    Description

    Client Care Coordinator

    FOT is seeking a proactive and relationship-driven Client Care Coordinator to help retain our existing client base. This role is responsible for nurturing client relationships, ensuring satisfaction, identifying renewal and new equipment or service opportunities, and supporting long-term loyalty. The ideal candidate is organized, communicative, solution-oriented, and passionate about delivering exceptional service.

    Responsibilities:

    • Serve as the primary point of contact for assigned clients.
    • Build and maintain strong, long-term client relationships.
    • Proactively monitor client satisfaction and engagement.
    • Coordinate regular check-ins and account reviews.
    • Identify risks to retention and implement recovery strategies.
    • Support contract renewals and identify upsell/cross-sell opportunities.
    • Collaborate with Sales, Operations, and Leadership to resolve client issues.
    • Track client interactions and account activity in CRM system.
    • Prepare reports on retention metrics, client feedback, and renewal forecasts.
    • Ensure seamless onboarding for new clients transitioning from sales.

    Requirements:

    • 2+ years of experience in client services, account management, or customer success position.
    • Client focused mindset.
    • Proactive follow-through.
    • Strong relationship-building and communication skills.
    • Excellent problem-solving and conflict-resolution abilities.
    • Highly organized with strong attention to detail.
    • Experience with CRM platforms preferred.
    • Ability to manage multiple accounts and priorities simultaneously.

  • Work in company

    Client Care Coordinator

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