Help Desk Support Specialist - Carlsbad, United States - SeaSpine

Description

** Help Desk Support Specialist**

**Job Category****:** Information Technology **Requisition Number****:** HELPD01692 Showing 1 location **Job Details**

**Description**

As our Help Desk Support Specialist provides 1st level support to our SeaSpine end-users. You'll specifically support all PC hardware and software, imaging (Windows 10), new hire setups, AD account creation, peripheral support, O365 operational support, desk phone support, mobile device support, PrintCopyFax devices, and other technical support.

**Essential Responsibilities:**

Monitor Helpdesk ticketing system and provide timely and professional PC and peripheral support via phone, desk-side, or remote connection, and provide support on hardware and software installation and troubleshooting, as well as occasional limited end-user education

Apply standard corporate workstation image and deploy equipment to new employees, including re-imaging existing employee PCs, as needed, without the loss of data

Manage PC and Mobile device inventory and provide recommendations for HW replacements, ensuring HW meets job function requirements and supports required software applications.

Provide end-user training for IS systems and equipment

Assist Network and System administrators in completing tasks, when needed

Follow documented procedures and controls, and maintain required evidence of compliance and provide said evidence during SOX testing

Travel between Irvine and Carlsbad sites as needed to provide hands-on support

Provide remote assistance and technical support via phone and screen sharing

Create, maintain, and delete Windows Active Directory and Exchange accounts in accordance with company standards

Perform AddMoveChange activity in the Phone system

Configure desk phones

Perform mobile device and service changes through wireless service management portal

Support iOS mobile devices

Provide after-hours support to end-users and IS staff, as needed

**Required Qualifications:**

Associate degree in an Information Technology discipline or equivalent combination of experience and education

Experience, Skills, Knowledge and/or Abilities:

1-6 Years relevant work experience

Demonstrated knowledge of Windows 10, Windows Active Directory, Microsoft Office Suite, OneDrive, Microsoft Exchange, M365, Zoom Meetings, TCP/IP protocol and Windows desktop/laptop systems

Ability to manage multiple activities and tasks simultaneously

Strong understanding of the importance of documenting processes, procedures, and applications in a highly regulated medical device environment

Strong analytical and problem-solving abilities, with a focus on meeting customer needs

Excellent communication skills with a strong ability to write business reports and correspondence, as well as the ability to speak effectively before groups of peers, leadership, and customers

Critical thinker with strong attention to detail and ability to problem-solve and establish solutions in a high-growth and fast-paced environment

**Preferred Qualifications:**

A+, MCSA, Network+ or other relative technical certifications

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)